Filter distribution tracking by status
Survey · Released June 23, 2026
The Visit Status table in the Distribution tab now has a status filter. Select one or more delivery statuses, like bounced, failed, or unsubscribed, to narrow the list to exactly what you need. It’s the fastest way to diagnose delivery issues, verify a specific subset of visits, or focus your analysis without scrolling through the full list.
Visit status and visit volume tracking →
🔍 Edit sentiment: Extend/shorten match
Sentiment Analysis · Released June 23, 2026
✍️ Edit sentiment: Add new match
If the AI missed an opinion in a review, you can now highlight the text yourself and add it as a new sentiment match. Just select the relevant text, choose the subcategory and sentiment, and save. Your scores reflect the full picture of guest feedback, and every correction helps improve the AI model over time.
📊 Edit sentiment: Filter edited reviews
Sentiment Analysis, Inbox · Released June 23, 2026
🎯 Source Score goals
Insights · Released June 23, 2026
Source score in goals
📬 Configure your survey's email distribution from the UI
Survey · Released June 19, 2026
CXP now lets you configure your email survey distribution settings directly in the Survey editor. Choose your feedback type, set how many hours after checkout the invitation goes out, and manage reminder emails and timing. The options shown adapt based on the feedback type you select, so you only see what's relevant to your setup. Open any Survey, click Edit, and scroll to the Email Distribution Settings section to get started.
Note: Setting up a PMS or SFTP visit data integration still requires contacting the TrustYou support team.
Configure email distribution → Visualize email distribution settings →
📝 Support Overall Score Prefilling in Survey API
APIs · Released June 16, 2026
Survey links generated through the Survey API now support prefilled answer for the overall score. It's especially useful for custom email campaigns where you want to guide guests toward a specific starting point, saving them time and making the survey feel more personal.
Prefilling Answers in the Survey Submission Page →
⭐ Icons & Stars Display for Overall Score Question in Email Embedding
Survey · Released June 15, 2026
The overall score question in survey email embeddings now renders in the format you configured, whether that's numbers, icons, or star ratings. Previously, the email always displayed the default number format regardless of the survey settings. Your guests now see the same visual experience in their inbox that you designed in the survey editor, keeping your brand presentation consistent from the first touchpoint.
Creating questionnaires inside a Survey →
🔒 Disable Manual Upload Distribution per Survey
Survey · Released June 11, 2026
The manual distribution toggle in the survey editor now lets admins disable manual upload distribution at the survey level. Previously, all surveys with automatic distribution had manual upload enabled by default with no option to turn it off. Organizations with centralized data governance or compliance requirements can now enforce consistent distribution without relying on staff to follow manual upload policies.
📧 Email Suspension Settings
Survey · Released June 10, 2026
Admins can now view and configure email suspension settings directly in the platform, under a new Email Suspension tab in Settings. You can set the suspension level (Organization, Brand, Entity, or Survey) and define how many days must pass before a guest can receive another survey invitation.
Configure Email Suspension Settings →
👥 Improved User Visibility and Filtering
Organization · Released June 9, 2026
You can now see all the users who share access to the same entities as you, regardless of which subscription they belong to. Enterprise Admins with scoped access can finally see and manage entity-level users directly, without routing requests through headquarters or Support. To keep the expanded list easy to navigate, the Users page now includes an entity filter. Select one or more entities to narrow the list to the users relevant to your hotel, and combine them with filters for role, status, and user type to find exactly who you need.
Managing users → · Exploring the Users page → · User details drawer →
🧾 Subscription Plan and Billing Information in CXP
Organization · Released June 9, 2026
Your subscription plan details, usage, and billing information are now available directly in CXP, so you don't need to contact Support for a quick look at what you're on. Head to Plan to see your current plan, check your usage, and update your billing details whenever you need to. Note that upgrade options are available to select organizations only.
Plan overview → · Billing information →
🔄 MakeMyTrip reviews are back
Review Ingestion · Released June 8, 2026
MakeMyTrip review collection is available again in CXP. Properties listed on this OTA can now see their reviews in Inbox and Analytics once more. Guest feedback should start coming through automatically, with no action needed on your end.
🔍 Additional custom question filter in Survey reviews dashboard
Insights · Released May 27, 2026
The Survey Reviews Dashboard now supports two custom question and answer filters at once, so you can cross-reference responses across several survey dimensions in a single view.
🎯 Multi KPI: Enable segmentation for Goals table
Reporting · Released May 27, 2026
The Goals table in Multi KPI Detailed now supports segmentation, so you can break down goal performance by the same segments you already use across the rest of the report. A new "Goals KPI by segment" table lets multi-property and multi-region teams track KPI progress against targets across different audience groups in a single view. Find it in the Multi KPI Detailed report for enterprise users.
🏆 Sentiment ranking for Multi KPI-Overview in benchmark section
Reporting · Released May 27, 2026
The Multi KPI-Overview report now includes sentiment ranking for enterprise users, making it easier to see where a specific brand stands within a benchmark set. Two new tables show Sentiment KPI performance with ranking across both categories and subcategories. You'll find them directly in the benchmark section of the Multi KPI-Overview report.
📈 Multi-KPI Trends report
Reporting · Released May 27, 2026
The new Multi-KPI Trends report gives you a clear view of how your key metrics evolve over time, across weekly, monthly, quarterly, or yearly intervals. Instead of point-in-time snapshots, you can track performance trends across reviews, sentiment, surveys, and competitor data all in one place. It's easier to spot patterns, measure progress, and act on what's changing. Find it in the Reporting section of your dashboard.
Multi-KPI Trends Overview (Single Entity) → · Multi-KPI Trends Overview (Multi-Entity) → · Multi-KPI Trends Detailed (Single Entity) → · Multi-KPI Trends Detailed (Multi-Entity) →
🕵️ Survey Anti-Cheating: Integrity status in Inbox
Inbox · Released May 27, 2026
Every survey response in TrustYou is now automatically assessed for integrity, giving you instant visibility into the reliability of your data. Each review is assigned an Integrity Status label directly in the Inbox, no manual investigation needed. Note that the integrity assessment applies to TrustYou Survey reviews submitted from May 1, 2026 onwards.
📊 Survey API distribution statistics in dashboards
Insights · Released May 12, 2026
If you distribute surveys through the API, you can now see key statistics directly in your statistics dashboard. A dedicated channel with its own funnel gives you a structured view of survey performance, while distribution metrics appear right in the entity tab for Survey API. This makes it easier to monitor visit data and understand how your surveys are performing, all in one place. Note that data in this channel reflects activity from February 2026 onwards.
🔧 Multi-entity Survey data export
Survey · Released May 25, 2026
You can now export raw survey data across multiple entities in a single action. Select multiple properties at once using segments or a manual picker, and download a single Excel file with up to 100,000 rows of responses, ordered across all selected entities. The previous 90-day date restriction is also gone. Export Survey Review Data in Excel →
🔧 Segment filtering for Email Notifications
Inbox · Released May 20, 2026
You can now configure email notifications using segments, dynamic groups that automatically include all entities assigned to them. Instead of selecting entities one by one, you pick a segment and your notification scope stays in sync as your portfolio grows or changes. This is especially useful for enterprise teams managing large property portfolios, where keeping static entity lists up to date is time-consuming and error-prone. Head to your Profile settings to update your notification preferences.
📊 Source Score in Dashboards and Reports
Insights · Released April 22, 2026
Source Score is now available in the Reviews, Competitors (Reviews tab), Benchmarks (Reviews tab), and Multi KPI Report, covering both the Overview and Detailed views. This makes it easier to understand how your property is scoring across different review sources, in context with your other key metrics. Previously you could only see it in the Executive Dashboard, which made it hard to explore the data in any real depth. Head to any of these dashboards to start analyzing your Source Score.
Reviews: Widget descriptions → Competitors: Reviews tab → Benchmarks: Reviews tab → Multi KPI Detailed (multi-entity) → Multi KPI Overview (multi-entity) → Multi KPI Detailed (single entity) →
✨ Content deletion in Survey Manager
Survey · Released April 21, 2026
You can now delete surveys, questionnaires, questions, text content, images, and themes directly from Survey Manager. The platform checks dependencies before removing anything, so if an item is still in use, you'll see a clear message explaining what to remove first. Once the item is free, a confirmation dialog lets you delete it permanently. No guesswork, no accidental data loss.
Deleting Surveys and Questionnaires → Deleting Questions → Deleting Text Content and Images → Deleting Themes →
👤 Improve the sign-up process
🏨 Organization · Released March 24, 2026
New users invited to CXP now receive a clearer invitation email that explains what to expect before they get started. Clicking the link takes them straight to the sign-up page, skipping the confusion of landing on the login screen instead. The updated flow walks them through each step, so they can set up their account and get going without needing to ask for help.
Signing into CXP for the first time → Logging in to CXP →
🔧 Show content usage in editors
Survey · Released March 17, 2026
When editing questions, text contents, images, or themes, you can now see exactly which questionnaires each element belongs to. This makes it easy to understand the impact of your changes before you make them, so you can update content confidently without accidentally affecting other surveys. For images, you'll also see which themes are referencing them. Open any question, content, image, or theme in the editor to find the new usage panel.
See question usage → · See text content usage → · See theme usage → · See image usage →