Skip to main content

Prefilling answers in the survey submission page

Updated

The Survey submission page supports prefilled answers, so you can share a survey link with a response already selected. This is especially useful when you're building your own email campaigns for survey distribution and want to guide guests toward a specific starting point.

  • Save guests time by reducing the steps needed to submit a response.
  • Increase completion rates by making the survey feel more personal and relevant.
  • Give you control over how guests experience the Survey from the first click.

How to Prefill the Overall Score

Currently, the overall score question is the only field available for prefilling.

  1. Copy your survey link.
  2. Append ?overall_score= to the end of the URL.
  3. Add a value between 1 and 100 to represent the score you want preselected.

For example, to prefill the overall score with 80 out of 100, your URL would look like this:

https://feedback.cxp.trustyou.com/survey/a1b2c3d4-1234-5678-abcd-1a2b3c4d5e6f/e5f6a7b8-9012-3456-efab-7e8f9a0b1c2d/f9e8d7c6-5b4a-3c2d-1e0f-a9b8c7d6e5f4?overall_score=80

Scale Reference

The value you append always uses a scale of 1 to 100, regardless of how the question is displayed to guests. Use the tables below to map your question's scale to the correct value.

1–10 scale: multiply the answer by 10.

  • 1 → 10
  • 2 → 20
  • 3 → 30
  • 4 → 40
  • 5 → 50
  • 6 → 60
  • 7 → 70
  • 8 → 80
  • 9 → 90
  • 10 → 100

1–5 scale: use increments of 20.

  • 1 → 20
  • 2 → 40
  • 3 → 60
  • 4 → 80
  • 5 → 100

Note: Values must be on a scale of 1 to 100. Values outside this range may not display correctly.

 

For Survey API Links

This also works for survey links generated through the Survey API (the api_key + data mailing-integration links). Instead of ?overall_score=, add bq[score]=VALUE to the API link, where VALUE is the guest's rating on the survey's own scale (for example, 4 on a 1–5 survey, or 8 on a 1–10 survey). CXP automatically rescales it to the 0–100 overall score and prefills it. So bq[score]=4 on a 1–5 survey produces the same result as ?overall_score=80 above. The ?overall_score= format is for when you build the final survey URL yourself.

Related articles