Overview of the Feature
When guests access a Survey, the interface automatically adapts to the language preferences configured in their web browser. This ensures that each guest can interact with the Survey in the most familiar and understandable way possible.
Benefits of the Feature
- Improved guest experience: By displaying Surveys in the guest’s preferred language, it fosters better engagement and completion rates.
- Greater accessibility: Automatically recognizing and adapting to language preferences reduces confusion and the need for manual language selection.
- Operational efficiency: Streamlines the process of delivering multilingual Surveys without additional manual setup or guest input.
Feature Details and Explanations
Primary Language Matching
When a guest opens a Survey, the system checks the primary language setting in their browser. If the Survey has a matching translation available, it will be displayed in that language.
Fallback to Secondary Preferred Languages
If the primary language isn’t available in the Survey translations, the system proceeds to check any secondary preferred languages listed in the browser settings, following their order of priority. The first matching language found is used to display the Survey.
Regional Variant Matching for Portuguese and Chinese
To provide more sensible fallbacks for common language variants:
- If the guest's browser is set to Brazilian Portuguese (
pt-BR) and the Survey supports only standard Portuguese (pt), the Survey will be shown in Portuguese. The reverse also applies—ptusers will receivept-BRcontent whenptis unavailable. - If the browser is set to Traditional Chinese (
zh-TW) and the Survey only supports Simplified Chinese (zh), the Survey defaults to Simplified Chinese. Likewise, Simplified Chinese users will see Traditional Chinese content if that’s the only available option.
Final Fallback to Questionnaire Default Language
If none of the guest’s browser-preferred languages (including regional variants) match the available Survey translations, the Survey defaults to the questionnaire’s defined default_language.
Example of language configuration in Chrome browser:
This comprehensive logic ensures that global guests receive Surveys in the most appropriate language possible, creating a seamless and personalized experience.