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Multi KPI trends - Detailed (Multi-Entity Users)

Updated

 

The Multi-KPI Trends - Detailed report gives you a deep dive into how each entity or segment is performing across your key KPIs over time. While the Overview shows portfolio-level summaries, this report breaks performance down row by row, so you can evaluate Reviews, Sentiment, Competitors, and Survey at a granular level. Choose your time granularity and segment, and every table updates at once. It's built for users managing multiple entities who need to track how individual properties are trending, not just where they stand today.

 

Benefits:

  • See performance broken down by individual entity or segment over time.
  • Switch between global and custom segments to reshape every table at once.
  • Choose your time granularity — weekly, monthly, quarterly, or yearly — to match the level of detail you need.
  • Spot growth, decline, and seasonal patterns at the entity level across Reviews, Sentiment, Competitors, and Survey.

Controlling the Report

  • Two settings at the top of the report control how data is displayed across all tables.
  • Segmenting by: Controls how performance data is grouped. The default is Entity. Switch to a different dimension to view data through a different lens. Changing this updates the first column across all compatible tables.
  • Time-stepping by: Controls the time granularity of every table. The default is Quarterly. Switch to Weekly, Monthly, or Yearly depending on the level of detail you need. Each table shows one column set per selected time period — for example, Q1, Q2, Q3, and Q4 when set to Quarterly.
  • Note: Both settings apply across all compatible tables simultaneously. Tables that don't support the selected combination are automatically hidden.

Reviews

Reviews KPI

Filter impact: Date, entity, source, language, brand, country, city, rating, sector and all custom segments affect the data in this section.

  • Entity    
  • Timestepping by (for example its quarterly, then it will have Q1)
    • RPS    
    • Reviews    
  • Q2
    • RPS   

    • Reviews    

       

Response Rate KPI

Filter impact: Date, source, entity, brand, country, city, language, rating, sector and all the custom segments affect the data in this section.

  • Entity
  • Timesteppping by                
    • Reviews   
    • Unresponded Reviews    
    • Responded Reviews    
    • Respondable Reviews    

    • Response Rate

       

RPS KPI Breakdown

Filter impact: Date, source, entity, brand, country, city, language, rating, sector and all the custom segments affect the data in this section.

Default grouping is Source. You can switch to language or rating. You can't export all the groupings at the same time.

  • Entity    
  • Source name 

  • Timestepping by

    • RPS 
    • Reviews

        

Response Rate KPI Breakdown

Filter impact: Date, source, entity, brand, country, city, language, rating, sector and all the custom segments affect the data in this section.

Default grouping is Source. You can switch to language or rating. You can't export all the groupings at the same time.

  • Entity   
  • Source name
  • Timestepping by                               
    • Reviews    
    • Unresponded    
    • Responded    
    • Respondable    

    • Response Rate  

       

TrustYou Score KPI

Filter impact: Date, entity, brand, country, city, sector and all the custom segments affect the data in this section.

  • Entity
  • Timestepping by

    • TrustYou Score

       

Source Score KPI

Filter impact: Date, source, entity, brand, country, city, sector and all the custom segments affect the data in this section.

  • Entity
  • Timestepping by

    • Source Score

       

Source Score KPI

  • Entity
  • Timestepping by
    • Popularity Score    
    • Tripadvisor rank    
    • Rank out of

Sentiment

Filter impact: Date, source, entity, brand, country, city, language, sector, category, subcategory and all the custom segments affect the data in this section.

Default grouping is Category. You can switch to Subcategory. You can't export both groupings at the same time.

Sentiment KPI (Category View)

  • Entity    
  • Category name
  • Timestepping by            
    • Score 
    • Mentions  

Sentiment KPI (Subcategory View)

  • Entity    
  • Subcategory name
  • Category name
  • Timestepping by            
    • Score 

    • Mentions  

       

Competitors

RPS KPI: own vs. competitors 

Filter impact: Date, source, own entity, brand, country, city, sector affect the data in this section.

  • Entity  
  • Timestepping by              
    • Own RPS    
    • Competitors RPS    
    • RPS CompIndex    
    • Own Reviews    
    • Competitors Reviews

 

Response Rate KPI: own vs. competitors 

Filter impact: Date, source, own entity, brand, country, city, sector affect the data in this section.

  • Entity  
  • Timestepping by              
    • Own Response Rate    
    • Competitors Response Rate    
    • Response Rate CompIndex    
    • Own Respondable Reviews    

    • Competitors Respondable Reviews

       

TrustYou Score KPI: own vs. competitors

Filter impact: Date, own entity, brand, country, city, sector affect the data in this section.

  • Entity  
  • Timestepping by   
    • Own TrustYou Score    
    • Competitors TrustYou Score    
    • TrustYou Score CompIndex

Source Score KPI : Own vs. Competitors

Filter impact: Date, source, own entity, brand, country, city, sector affect the data in this section.

  • Entity  
  • Timestepping by   
    • Own Source Score
    • Competitors Source Score

    • Source Score CompIndex

       

Sentiment KPI:own vs. competitors (Category View)

Filter impact: Date, source, own entity, category, subcategory, country, city, sector affect the data in this section.

  • Entity    
  • Category name
  • Timestepping by            
    • Own Sentiment Score    
    • Competitors Sentiment Score    
    • Sentiment Score CompIndex    
    • Own Mentions    
    • Competitors Mentions 

 

Sentiment KPI:own vs. competitors (Subcategory View)

  • Entity    
  • Subcategory name
  • Category name
  • Timestepping by            
    • Own Sentiment Score    
    • Competitors Sentiment Score    
    • Sentiment Score CompIndex    
    • Own Mentions    
    • Competitors Mentions 

Survey

Filter impact: Date, entity, brand, country, city, sector, survey and all the custom segments affect the data in this section.

Only one Survey can be selected at a time. Use filters to switch between them.

Survey KPI

  • Entity
  • Timestepping by
    • Overall Score    
    • Reviews    
    • Response Rate

Score Question Survey KPI

Filter impact: Date, entity, brand, country, city, sector, survey and all the custom segments affect the data in this section.

  • Entity   
  • Position                   
  • Question                 
  • Timestepping by
    • Score    
    • Reviews    

Survey Statistics KPI

Filter impact: Date, entity, brand, country, city, sector, survey, channel and all the custom segments affect the data in this section.

  • Entity    
  • Timestepping by      
    • Survey opened    
    • Survey submitted   
    • Conversion Rate

 

Available Filters

The following filters are available in the Multi KPI Report. Default values are shown where applicable.

  • Selected date: This Year
  • Source: Include all
  • Category: Include all
  • Subcategory: Include all
  • Entity: Include all
  • Own Entities: Include all
  • Brand: Include all
  • Country: Include all
  • City: Include all
  • Language: Include all
  • Rating: Include all
  • Survey: One default survey will be selected
  • Channel: Include all
  • Sector: Accommodation
  • Custom segments: All included (up to 15, depending on your organization setup)

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