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Multi-KPI Trends - Detailed (Single-Entity Users)

Updated

The Multi-KPI Trends - Detailed report gives you a deep dive into how your property is performing across your key KPIs over time. This report breaks performance down row by row so you can evaluate Reviews, Sentiment, and Competitors at a granular level. Choose your time granularity and segment, and every table updates at once. It's built for single-entity users who need to track how their property is trending across all key metrics, not just where it stands today.

  • See your property's performance broken down by source over time.
  • Choose your time granularity — weekly, monthly, quarterly, or yearly — to match the level of detail you need.
  • Spot growth, decline, and seasonal patterns across Reviews, Sentiment, and Competitors.
  • Break down Reviews and Sentiment data further by source, language, rating, category, or subcategory.

Controlling the Report

Two settings at the top of the report control how data is displayed across all tables.

  • Segmenting by: Controls how performance data is grouped. The default is Source. Switch to a different dimension to view data through a different lens. Changing this updates the first column across all compatible tables.
  • Time-stepping by: Controls the time granularity of every table. The default is Quarterly. Switch to Weekly, Monthly, or Yearly depending on the level of detail you need. Each table shows one column set per selected time period — for example, Q1, Q2, Q3, and Q4 when set to Quarterly.

Note: Both settings apply across all compatible tables simultaneously. Tables that don't support the selected combination are automatically hidden.

 

Reviews

RPS KPI

Filter impact: Date, Source, Language, and Rating affect the data in this section.

  • Source
  • Per time period (e.g., Q1, Q2):
    • RPS
    • Reviews

Response Rate KPI

Filter impact: Date, Source, Language, and Rating affect the data in this section.

  • Source
  • Per time period (e.g., Q1, Q2):
    • Reviews
    • Unresponded reviews
    • Responded reviews
    • Respondable reviews
    • Response Rate

Source Score KPI

Filter impact: Date and Source affect the data in this section.

  • Source
  • Per time period (e.g., Q1, Q2):
    • Source Score

Sentiment

Filter impact: Date, Source, Language, Category, and Subcategory affect the data in this section.

Default grouping is Category. You can switch to Subcategory. You can't export both groupings at the same time.

Sentiment KPI (Category View)

  • Source
  • Per category and time period (e.g., Accessibility - Q1):
    • Sentiment Score
    • Mentions

Sentiment KPI (Subcategory View)

  • Source
  • Per subcategory and time period (e.g., Air Conditioning - Availability - Q1):
    • Sentiment Score
    • Mentions

Competitors

RPS KPI: Own vs. Competitors

Filter impact: Date and Source affect the data in this section.

  • Source
  • Per time period (e.g., Q1, Q2):
    • Own RPS
    • Competitors RPS
    • RPS CompIndex
    • Own Reviews
    • Competitors Reviews

Response Rate KPI: Own vs. Competitors

Filter impact: Date and Source affect the data in this section.

  • Source
  • Per time period (e.g., Q1, Q2):
    • Own Response Rate
    • Competitors Response Rate
    • Response Rate CompIndex
    • Own Respondable Reviews
    • Competitors Respondable Reviews

Source Score KPI: Own vs. Competitors

Filter impact: Date and Source affect the data in this section.

  • Source
  • Per time period (e.g., Q1, Q2):
    • Own Source Score
    • Competitors Source Score
    • Source Score CompIndex

Sentiment KPI: Own vs. Competitors (Category View)

Filter impact: Date, Source, Category, and Subcategory affect the data in this section.

  • Source
  • Per category and time period (e.g., Activities - Q1):
    • Own Sentiment Score
    • Competitors Sentiment Score
    • Sentiment Score CompIndex
    • Own Mentions
    • Competitors Mentions

Sentiment KPI: Own vs. Competitors (Subcategory View)

Filter impact: Date, Source, Category, and Subcategory affect the data in this section.

  • Source
  • Per subcategory and time period (e.g., Air Conditioning - Availability - Q1):
    • Sentiment Score CompIndex
    • Own Sentiment Score
    • Competitors Sentiment Score
    • Own Mentions
    • Competitors Mentions

Available Filters

The following filters are available in the Multi-KPI Trends report. Default values are shown where applicable.

  • Selected date: This Year (default)
  • Source: All included
  • Category: All included
  • Subcategory: All included
  • Language: All included
  • Rating: All included

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