The Multi-KPI Trends - Overview report gives you a summary-level view of how your portfolio is performing across key KPIs over time. While the Detailed report breaks performance down entity by entity, this report focuses on consolidated trends across Reviews, Sentiment, and Survey. Choose your time granularity and every table updates at once. It's built for multi-entity users who need a high-level read on how performance is shifting over time.
- See consolidated KPI trends across Reviews, Sentiment, and Survey in one report.
- Choose your time granularity — weekly, monthly, or quarterly — to match the level of detail you need.
- Break down Reviews by source and track how each source is trending over time.
- Analyze Sentiment by category or subcategory.
- Track survey question scores and response statistics over time.
Controlling the Report
One setting at the top of the report controls how data is displayed across all tables.
- Time-stepping by: Controls the time granularity of every table. The default is Quarterly. Switch to Weekly or Monthly depending on the level of detail you need. Each table shows one column set per selected time period — for example, Jan 2025, Feb 2025, and Mar 2025 when set to Monthly.
Reviews
Filter impact: Date, source, entity, brand, country, city, language, rating, sector and all custom segments affect the data in this section.
RPS KPI Breakdown
- Source
- Timestepping by
- RPS
- Reviews
Response Rate KPI Breakdown
Filter impact: Date, source, entity, brand, country, city, language, rating, sector and all custom segments affect the data in this section.
- Source
- Timestepping by
- Response Rate
- Respondable reviews
- Responded reviews
- Unresponded reviews
- Reviews
Source Score KPI
Filter impact: Date, source, entity, brand, country, city, language, rating, sector and all custom segments affect the data in this section.
- Source name
- Timestepping by
- Source Score
Sentiment
Filter impact: Date, source, entity, brand, country, city, language, sector and all custom segments affect the data in this section.
Default grouping is Category. You can switch to Subcategory. You can't export both groupings at the same time.
Sentiment KPI (Category View)
- Category
- Timestepping by
- Sentiment Score
- Mentions
Sentiment KPI (Subcategory View)
- Subcategory
- Category
- Timestepping by
- Sentiment Score
- Mentions
Survey
Score Question Survey KPI
Filter impact: Date, entity, brand, country, city, sector, survey and all custom segments affect the data in this section.
- Position
- Question
- Timestepping by
- Score
Reviews
Survey Statistics KPI
Filter impact: Date, entity, brand, country, city, sector, survey, channel and all custom segments affect the data in this section.
Default grouping is Device. You can switch to Channel.
- Device / Channel
- Timestepping by
- Survey opened
- Survey submitted
Conversion Rate
Available Filters
The following filters are available in the Multi-KPI Trends report. Default values are shown where applicable.
- Selected date: This Year (default)
- Source: All included
- Category: All included
- Subcategory: All included
- Entity: All included
- Brand: All included
- Country: All included
- City: All included
- Language: All included
- Rating: All included
- Survey: One survey selected by default
- Channel: All included
- Sector: Accommodation (default)
- Custom segments: All included (up to 15, depending on your organization setup)