Own RPS
Displays your entity average RPS alongside competitors'. This high-level comparison gives immediate visibility into overall reputation strength.
What is RPS?
RPS is the average score of all customer reviews you’ve received. The score is normalized on a scale from 1 to 100.
RPS CompIndex – A relative score:
> 1: Your entity is outperforming competitors.
< 1: Competitors are outperforming your entity.
The CompIndex is a ratio between your RPS and that of your competitors’. A CompIndex of 1.05 means that your performance is 5% better than the competitive set average, while an index of 0.96 indicates that your performance is 4% below the competitive set.
Own Response Rate
Shows your entity Response Rate compared to that of competitors', represented in percentages. This highlights your team’s responsiveness to customer feedback relative to peers.
What is Response Rate?
The ratio of reviews that were responded to out of all reviews that were eligible for a response.
Response Rate CompIndex – Comparison of responsiveness.
A comparison index for response rate:
> 1: Your response rate is better than competitors.
< 1: Competitors are more responsive.
The CompIndex is a ratio between your Response Rate and that of your competitors’. A CompIndex of 1.05 means that your performance is 5% better than the competitive set average, while an index of 0.96 indicates that your performance is 4% below the competitive set.
Own Reviews
Displays the average of the reviews received by your entity in comparison to competitors. This helps assess visibility and review volume performance. Here, competitors' reviews are calculated by averaging all their entities' reviews.
What are Reviews?
Total number of customer reviews that have been collected from all connected sources.
Reviews CompIndex – Relative review count performance.
Indicates review volume comparison:
> 1: Your entity has more reviews.
< 1: Competitors have more reviews.
The CompIndex is a ratio between your Reviews and that of your competitors’. A CompIndex of 1.05 means that your performance is 5% better than the competitive set average, while an index of 0.96 indicates that your performance is 4% below the competitive set.
Own TrustYou Score
Displays your entity’s TrustYou Score in comparison to your competitive set. This helps you assess how your TrustYou Score ranks against competitors.
What is the TrustYou Score?
A proprietary metric calculated as a weighted average of all Reviews from the past 24 months, with recent months weighted more heavily to reflect current guest sentiment while preserving long-term trends.
TrustYou Score CompIndex
Indicates TrustYou Score comparison:
- > 1: Your entity has a higher TrustYou Score than competitors.
- < 1: Competitors have a higher TrustYou Score.
The CompIndex is a ratio between your TrustYou Score and that of your competitors’. A CompIndex of 1.05 means that your performance is 5% better than the competitive set average, while an index of 0.96 indicates that your performance is 4% below the competitive set.
RPS: own vs competitors over time
This graph illustrates the trend of your entities RPS compared to competitors over time. Selecting a specific segment enhances visualization, allowing for targeted analysis of performance fluctuations.
RPS: own Brands vs competitors
This table is dependent on the above selection.
| Column | Description |
|---|---|
| Brand | Brand name |
| Ownership | Identifies whether its own entity or competitor |
| Entities | Number of entities associated with that brand |
| RPS | Average of Reputation Performance Score |
| RPS CompIndex | CompIndex for RPS |
| Reviews | Total number of reviews for that brand |
| Reviews CompIndex | CompIndex for Reviews |
RPS: own vs competitors
This table is dependent on the chart selection.
| Column | Description |
|---|---|
|
[Segment Name] You will have the option to select from: 2.Country 3. City 4. Sector |
[Segment] name |
| Own entities | Number of entities created for which you have defined benchmarks. |
| Competitors entities | Number of your competitors entities where benchmarks are defined. |
| Own RPS | Your entity’s average RPS. |
| Competitors RPS | Competitors’ average RPS. |
| RPS CompIndex | CompIndex for RPS. |
| Own Reviews | Total number of reviews received by your entity. |
| Competitors Reviews | Total number of reviews received by your competitors entity. |
| Reviews CompIndex | CompIndex for Reviews |
Response Rate: own vs competitors
This graph displays your entities’ Response Rate over time compared to competitor entities. Select a relevant entity to unlock deeper visual insights.
Response Rate: own brands vs competitors
This table is dependent on the above selection.
| Column | Description |
|---|---|
| Brand | Brand name |
| Ownership | Identifies whether its own entity or competitor. |
| Entities | Number of entities associated with that brand. |
| Response Rate | Your entity’s percentage of responded reviews. |
| Response Rate CompIndex | CompIndex for Response Rate. |
| Respondable Reviews | Total number of reviews that could be responded to, based on platform capabilities. |
| Respondable Reviews CompIndex | CompIndex for Respondable Reviews. |
RPS: own vs competitors
This table is dependent on the chart selection.
| Column | Description |
|---|---|
|
[Segment Name] You will have the option to select from: 2.Country 3. City 4. Sector |
[Segment] name |
| Own entities | Number of your own entities belonging to the benchmarks |
| Competitors entities | Number of your competitors entities belonging to the benchmarks |
| Own Response Rate | Your own reviews Response Rate |
| Competitors Response Rate | Competitor reviews Response Rate |
| Response Rate CompIndex | The ratio between your Response Rate and competitors Response Rate; —>1 is better than competitors, < 1 is worse |
| Own Respondable reviews | Total number of own reviews which can be responded |
| Competitors Respondable reviews | Total number of competitors' reviews which can be responded |
| Respondable reviews CompIndex | The ratio between your Respondable reviews and competitors Respondable reviews; —>1 is better than competitors, < 1 is worse |
TrustYou Score: own vs competitors over time
This graph illustrates the trend of your entities TrustYou Score compared to competitors over time. Select a relevant entity to unlock deeper visual insights.
TrustYou Score: own brands vs competitors
This table is dependent on the above selection.
| Column | Description |
|---|---|
| Brand | Brand name |
| Ownership | Identifies whether its own entity or competitor. |
| Entities | Number of entities associated with that brand. |
| TrustYou Score | TrustYou Score for that brand. |
| TrustYou Score CompIndex | CompIndex for TrustYou Score. |
TrustYou Score: own vs competitors
This table is dependent on the chart selection.
| Column | Description |
|---|---|
|
[Segment Name] You will have the option to select from: 1.Country(default) 2. City 3. Sector |
[Segment] name |
| Own entities | Number of your own entities belonging to the benchmarks |
| Competitors entities | Number of your competitors entities belonging to the benchmarks |
| Own TrustYou Score | Your own TrustYou Score |
| Competitors TrustYou Score | Competitors TrustYou Score |
| TrustYou Score CompIndex | The ratio between your TrustYou Score and competitors TrustYou Score; —>1 is better than competitors, < 1 is worse |
Source Score: own vs competitors over time
This graph compares your Source Score with competitors' from the selected benchmark. Use the source dropdown to switch between review platforms. Selecting a specific entity enhances visualization, allowing for targeted analysis of performance fluctuations.
Source Score: own vs competitors by brands
This table is dependent on the above selection.
| Column | Description |
|---|---|
| Brand | Brand name |
| Ownership | Identifies whether its own entity or competitor. |
| Entities | Number of entities associated with that brand. |
| Source Score | Source Score |
| Source Score CompIndex | CompIndex of Source Score |
Source Score: own vs competitors by segment
This table provides a source-level overview of Source Score performance. Default is "Country" can be segmented by city and sector too.
| Column | Description |
|---|---|
| Country | Country name |
| Own entities | Number of your own entities belonging to the benchmarks. |
| Competitors entities | Number of your competitors' entities belonging to the benchmarks. |
| Source Score | Source Score |
| Source Score CompIndex | CompIndex of Source Score |
Source Score: own vs competitors by source
This table provides a source-level overview of Source Score performance. Source is the only segmentation available here.
| Column | Description |
|---|---|
| Source | Source name |
| Own entities | Number of your own entities belonging to the benchmarks. |
| Competitors entities | Number of your competitors' entities belonging to the benchmarks. |
| Own Source Score | Source Score |
| Competitors Source Score | Source Score of competitors |
| Source Score CompIndex | CompIndex of Source Score |
Filters
These filters help you customize the data shown in your dashboard:
- Date (Default: This Year)
- Benchmark Type (As, the below mentioned filters are dependent on the above filters)
- Benchmark Set
- Benchmark
- Brand
- Benchmark
- Benchmark Set
- Source
- Country
- City
- Sector (Default: Accommodation)
More details on how to use filters, sticky filters, copy-paste, and views work.
Exporting widgets and dashboard
You have flexible export options to save and share your data:
Download entire dashboard tab: Click the Download PDF button to export the full dashboard, including all charts, tables, and applied filters.
- Download individual widgets: Each widget can also be downloaded separately. Simply click the download icon on the widget to export it as a PDF or image, depending on availability.