Insights

Executive dashboard

• Overview and benefits
• Widget descriptions and how to use them

Reviews dashboard

• Overview and benefits
• Widget descriptions and how to use them

Sentiment dashboard

• Overview and benefits
• Widget descriptions and how to use them
• Impact Score

Competitors dashboard

• Overview and benefits
• Overview tab (Only for multi-entity users) - widget descriptions and how to use them
• Reviews tab - widget descriptions and how to use them
• Sentiments tab - widget descriptions and how to use them

Benchmarks dashboard (Only for multi-entity users)

• Overview and benefits
• Overview tab - widget descriptions and how to use them
• Reviews tab - widget descriptions and how to use them
• Sentiment tab - widget descriptions and how to use them
• How to manage your Benchmarks

Survey reviews dashboard

• Overview and benefits
• Widget descriptions and how to use them

Survey statistics dashboard

• Overview and benefits
• Widget descriptions and how to use them

Goals dashboard

• Overview and benefits
• Widget descriptions and how to use them

Difference between Classic and CXP

• KPI differences between Classic and CXP

Semantic Analysis

• Subcategories by Department
• Categories and Subcategories by Sector
• Subcategories - Explanation and examples
• The Semantic Analysis engine
• Edit Sentiment

Filters

• How to use filters in the dashboards
• How date selection works in Dashboards and Reports
• Save filters: Create and manage views in the dashboards

Segments

• Available segments in dashboard
• How to use entity-based segments in dashboards (multi-entity only)