% of entities with RPS above competitors
This widget displays the percentage of your entities that have a higher Reputation Performance Score (RPS) than all of their associated competitor entities.
Along with number of entities which had the competitors added. Here, the count will be displayed, and you can view all the individual competitor details in the below tables.
% of entities with Response Rate above competitors
This widget reflects the percentage of your entities that have a better Response Rate than all associated competitor entities.
Along with number of entities which had the competitors added.
Percentage of entities with RPS above competitors over time
This line chart compares:
- Number of entities with competitors added – Total number of entities which had the competitors added.
- Number of entities performing above competitors – Number of entities performing above competitors.
- Percentage of entities above competitors – A derived metric showing the proportion of better-performing entities.
Grouped by date granularity: You can choose to view data Weekly, Monthly, Quarterly, or Yearly depending on the granularity you need.
Use this chart to visualize changes over time and monitor competitive improvements or setbacks.
Percentage of entities with Response Rate above competitors over time
This visualization mirrors the RPS trend chart but for Response Rate instead. It includes:
- Total number of entities which had the competitors added.
- Number of entities performing above competitors.
- A derived metric showing the proportion of better-performing entities.
Grouped by date granularity: You can choose to view data Weekly, Monthly, Quarterly, or Yearly depending on the granularity you need.
Main KPIs: own vs competitors
This summary table offers a side-by-side comparison of your created entities and their associated number of competitors:
| Column | Description |
|---|---|
| Own entities | All entities created by you. |
| Competitor entities | Number of competitors linked to each own entity (e.g., if "TrustYou Palace" shows "4", that means 4 competitors are being tracked). |
| RPS CompIndex | RPS comparison metric — >1 = better than competitors, < 1 = worse. |
| Response Rate CompIndex | Response Rate comparison metric. >1 = better than competitors, < 1 = worse. |
| Reviews CompIndex | Compares total number of own reviews vs. competitors average — >1 = more than competitors, < 1 = fewer. |
You will have the option to sort each columns based on their usability.
Main KPIs: own vs competitors by entity
This detailed table allows you to view and compare your entities with your competitors entities:
| Column | Description |
|---|---|
| Own entities | All entities created for which you have defined competitors. |
| Ownership | Identifies whether the listed entity is own or competitor. |
| Entity | Name of the individual entity. |
| RPS | The Reputation Performance Score. |
| Reviews | Total number of reviews received. |
| Response Rate | Percentage of reviews you responded to. |
| Respondable Reviews | Number of reviews that can be responded to (e.g., from platforms allowing responses). |
This table is ideal for deep dives into competitive performance by entity, helping you understand exactly where your entity stands—and why. You will have the option to sort each column based on their usability.
Sentiment Score: own vs. competitors top 5 categories by entity
This table gives you an overview of the sentiment across entities, including comparisons with their respective competitors. Default you will be able to view top 5 categories based on the review mentions.
| Column | Description |
|---|---|
| Own entities | All entities created for which you have defined competitors. |
| Category | Name of the category. |
| Sentiment Score CompIndex | Sentiment score for that category —>1 = better than competitors, < 1 = worse. |
| Own Sentiment Score | Sentiment Score of your entities. |
| Competitors Sentiment Score | Sentiment Score of competitors' entities. |
| Own mentions | Number of times that category was mentioned in reviews for your own entities. |
| Competitors mentions | Number of times that category was mentioned in reviews for competitors' entities. |
Drill-down option is available to view subcategory for the selected category
Filters
These filters help you customize the data shown in your dashboard:
- Date (Default: This Year)
- Own Entities
- Source
- Brand
- Country
- City
- Sector (Default: Accommodation)
More details on how to use filters, sticky filters, copy-paste, and views work.
Exporting widgets and dashboard
You have flexible export options to save and share your data:
Download entire dashboard tab: Click the Download PDF button to export the full dashboard, including all charts, tables, and applied filters.
- Download individual widgets: Each widget can also be downloaded separately. Simply click the download icon on the widget to export it as a PDF or image, depending on availability.