Overview
The Executive dashboard in CXP provides a centralized, data-rich overview of your property's reputation and guest feedback metrics. At the heart of this dashboard is the Reputation Performance Score (RPS)—a normalized, data-driven metric that reflects how your property is perceived based on selected filters and review data.
Benefits
- Instant performance snapshot: Get a quick, intuitive understanding of your property's current reputation performance.
- Competitive benchmarking: See how you compare to competitors across key performance indicators.
- Actionable insights: Drill down into sentiment trends, review segments, and Impact Scores to prioritize areas for improvement.
- Data-driven strategy: Use RPS and related KPIs to drive reputation strategy and operational improvements across departments.