Overview
The Goals dashboard enables you to track performance against set objectives across various KPIs, such as Review count , Response Rate, Reputation Performance Score (RPS), TrustYou Score, and Sentiment Scores. Whether you're aiming to improve Service Sentiment or increase your RPS, the Goals feature provides visibility into progress at a granular level—by goal, entity, brand, or any other segments.
Get more insights on how to manage goals
Note: The TrustYou Survey source includes all survey feedback for the entity, with regards to the organization that collected it. To know more about this read here.
Benefits
- Monitor performance proactively: Track real-time progress toward specific KPIs and identify gaps before deadlines.
- Data-driven accountability: Align teams around clear, measurable targets across entities or brands.
- Flexible Goal creation: Define custom targets for each entity based on KPI, source, or sentiment details, and set specific timeframes with start and end dates.
- Granular insights: Analyze goal performance by entity, brand, or other segments.