Overview
The Survey reviews dashboard provides a comprehensive overview of all survey-related data. It consolidates scores, feedback volume, and question-level insights, offering hoteliers a complete snapshot of customer sentiment and experience trends over time. This dashboard includes both visual graphs and detailed tables, enabling easy interpretation of survey results and comparisons across time periods and entities.
Benefits
- Monitor key survey metrics such as Overall Score, Response Rate, and Reviews with YoY comparisons.
- Gain visibility into performance trends through time-series graphs.
- Drill down into specific questions—including score-based, choice questions and NPS—to understand customer preferences and pain points.
- Segment survey results by entity, brand, or custom segments for targeted analysis.
- Visualize the distribution of customer segments and their respective feedback.
- Compare performance across different areas of your organization efficiently.