Organization admins can view and configure how the suspension system controls survey email distribution directly from Settings. The Email Suspension tab lets you set the scope and cooldown period that applies across all surveys in your organization.
Who Can Access This Setting
Only Admins with access to all entities in the organization can edit and save changes. Users without this acccess can't view this section.
How to Access Email Suspension Settings
- Go to Settings from the sidebar menu.
- Click the Email Suspension tab.
Configuration Fields
Suspension Level
The Suspension Level defines the scope at which the system checks whether a guest has already received a survey invitation recently. Select one of the four options from the dropdown:
- Organization: A guest won't receive any survey invitation from any survey across your entire organization within the suspension window. This is the broadest and most protective setting.
- Brand: A guest won't receive another invitation from any survey within the same brand.
- Entity: A guest won't receive another invitation from any survey tied to the same property.
- Survey: A guest won't receive another invitation from the same specific survey. This is the most permissive setting — they could still receive invitations from other surveys in your organization.
Default: Organization. It's the most conservative option and the recommended starting point.
Suspension Days
The Suspension Days field sets the length of the cooldown period in days. A value of 30, for example, means the system won't send a survey invitation to a guest who already received one in the past 30 days, within the scope defined by the Suspension Level.
Saving Your Changes
Once you've updated the Suspension Level and/or Suspension Days, click Save changes to apply the configuration. Changes take effect immediately for all surveys in your organization.
For a full explanation of how the suspension system works and how to choose the right configuration, see How Survey email suspension works.