Inbox

Reviews

• Why sometimes processing date in Inbox is earlier than publishing date?
• Explore the Inbox main page
• Why is there a different number of reviews between the Inbox and Insights dashboards?
• Understanding Survey Integrity Status

Exporting

• Exporting Reviews from the Inbox
• How to convert an exported csv-file into an excel-file

Respond to reviews

• Mark an online review as responded
• Review details page
• Responding with templates
• Responding to an Online Review
• Responding to a TrustYou Survey Review
• Send a new response to a TrustYou Survey

See all 7 articles

Moderate reviews

• Mark an Online Review as deleted
• Mark a Survey Review as inappropriate
• Managing Survey Reviews marked as inappropriate

Filters

• How to use filters in the Inbox
• Save filter settings: Create and manage views in the Inbox
• Search for a review

ResponseAI (Professional plan only)

• Generate AI responses to Online Reviews and TrustYou Surveys
• Configuring ResponseAI Settings

SummaryAI (Single entity - Professional Plan only)

• SummaryAI (Single entity and Professional plan only)