Benefits of using templates
Templates are a valuable tool for replying to online reviews and TrustYou Surveys. They save time by providing pre-saved answers, ensuring your responses are consistent and aligned with your brand’s voice. This is especially useful for maintaining a professional tone and reducing the effort needed for repetitive tasks. However, when used for public responses, it’s important to note that users may sometimes recognize that a template was used. For dynamic and personalized replies, we highly recommend using ResponseAI as an alternative.
How to use templates
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Access the template tab
Start by navigating to the Template tab on the review details page. -
Select your language
Choose the language in which you wish to respond to the review. The list of available templates will adjust to show only those in the selected language. -
Choose a template
From the list of templates, select the one you want to use. The full text of the template will appear in the text box. -
Edit the template (optional)
You can make changes to the text in the box to better fit the context of the review. These edits are temporary and will not alter the original template.
Future enhancements
Currently, managing templates (e.g., creating, editing, or deleting templates) is not available. However, this functionality will be introduced soon, making it even easier to tailor templates to your specific needs.