How to respond to a Survey in real-time

Benefits of responding to Surveys in real-time

Responding to surveys in real-time is a great way to address guest feedback while they are still on-site. This proactive approach allows you to resolve any potential issues during their stay, improving their experience and reducing the likelihood of receiving a negative post-stay review. It shows guests that you value their feedback and are committed to delivering excellent service.

Steps to respond to a Survey in real-time

Follow these steps to ensure you can respond to surveys effectively and promptly:

1. Enable real-time notifications
   Make sure notifications for real-time alerts are enabled. This ensures you are informed as soon as a survey response is submitted. For more information, refer to this article.

2. Craft your response
   Navigate to the survey review and create the response you'd like to send to the guest. Ensure your message is clear, polite, and addresses their feedback directly.

3. Edit email details
   Click on "Edit email details" and add an email address in the "From" field that the guest can use to reply back.

4. Continue the conversation
   If the guest responds to your email, their reply will appear in the designated Inbox, allowing you to continue the conversation seamlessly.

Additional resources

For more detailed guidance on how to reply to Survey Reviews, check out this article.