April Release Notes

This month, we’re introducing a variety of new features across the platform to enhance your experience and unlock deeper insights. 

What’s New? 

✅ Dashboards are now updated for all customers (customer-specific dashboards not affected)

✅ Simplified dashboards for mobile browsers

✅ Increased limit for organization custom segments 

✅ Copy & paste values into dashboard filters

✅ Delivered emails in the Survey statistics funnel

✅ Export full Survey data in Excel

✅ Suggest Sentiment improvements now from the UI

✅ Subscription visibility improvements

✅ Transfer entities between subscriptions

Feature Highlights 

📊 Dashboards are now updated for all customers (except those using customer-specific dashboards)

We’ve refreshed the look and functionality of the Reviews, Sentiment, Competitors, Benchmarks, and Goals dashboards. The updated versions feature improved visualizations, cleaner layouts, and new graphics and tables, making it easier to quickly spot insights and navigate with confidence. In addition, a new Survey statistics dashboard is now available, offering a deeper view into Survey performance. We’ve also introduced a brand-new “Executive” dashboard, designed to give you a high-level overview of all your key KPIs at a glance.

📱 Simplified dashboards for mobile browsers

Checking performance on the go just got easier! Dashboards now load in a mobile-optimized view when accessed through your phone’s browser. You’ll see the key KPIs based on the latest filter selections made on desktop, so you can stay in the loop wherever you are.

🧩 Increased limit for organization custom segments

We’ve expanded the number of custom segments you can create in the Entities tab from 10 to 15. This means even more flexibility in organizing and analyzing your data. Plus, new custom segments are now available as dashboard filters, giving you more control over how you slice and review insights.

📋 Copy & paste values into the dashboard filters

Save time with bulk filter selections! Now you can copy multiple values from a spreadsheet and paste them directly into the filter input using the new paste icon. All the values will be applied at once, making it faster to customize your data view.

✉️ Delivered emails in the Survey statistics funnel

The Survey email funnel now starts from the number of delivered emails instead of total emails sent. This change helps you track conversion rates more accurately by focusing only on emails that were successfully delivered to guests and not bounced. It gives you a clearer picture of how effective your Surveys are based on actual delivery, leading to better-informed decisions and more reliable performance insights.

📤 Export full Survey data in Excel

Need a deeper dive into your Survey results? You can now export all responses, along with guest data, from the Reports section into an Excel file. This gives you the flexibility to perform advanced analysis, build your own reports, or simply keep a backup of your feedback data.

💬 Suggest Sentiment improvements now from the UI

We have updated the process to flag improvements to our SentimentAI model. Now you can flag errors directly from the UI in 2 clicks. The old form has been deprecated. More details in this link.

🔗 Subscription visibility improvements

You can now view key subscription information directly within the entity and user drawers. This enhancement gives organization owners and admins quicker access to plan names, status, and ownership details without needing to navigate away. A direct link to the Subscription Details page makes it easier to manage accounts, especially in complex organizations with multiple subscriptions.

🔄 Transfer entities between subscriptions

Organization owners and admins can now transfer entities between Entity Subscriptions within the same Organization. This makes it easier to manage and reorganize entities without losing configuration details like custom attributes or competitor settings. Transfers are seamless and immediate, keeping your subscription structure clean and efficient. More details in this article.

These updates are live now! Try them out and let us know what you think.