In CXP, you can personalize both Surveys and email invitations by adding custom images. These visual elements help reinforce your brand identity, engage your audience, and enhance the overall user experience.
Whether you're adding a header image to your Survey or a banner to your email invitation, choosing the right image, both in quality and format, makes a significant impact.
Benefits of the Feature
Strengthen brand identity with logos and banners
Create a polished, professional look across communications
Improve user engagement by making Surveys and emails visually appealing
Ensure fast loading and mobile responsiveness through optimized image sizes
Image recommendations for Surveys
You can add a header image to your Survey, which is the first visual your respondents will see. To ensure the best experience, consider following one of the below size recommendations:
📸 Banner (4:1 Aspect Ratio)
Recommended size: 800 × 200 px
Best for: Narrow, full-width banners that are short in height—ideal for Surveys with multiple questions on the first page.
Why choose this? Keeps scrolling minimal while still reinforcing brand presence.
📸 Banner (2:1 Aspect Ratio)
Recommended size: 800 × 400 px
Best for: Taller visuals or when there's room for more visual impact on the first page.
Why choose this? Provides more space for detailed visuals or brand storytelling.
🖼️ Square Logo
Recommended size: 200 × 200 px (PNG format)
Best for: Compact logos with equal width and height.
Select the "logo" type when uploading the image. Logos will be automatically resized and centered within the Survey submission interface. If unchecked, the image will be treated as a banner and stretch across the full survey width.
Pro tip: Use a transparent background to seamlessly integrate with your Survey's theme colors.
🖼️ Rectangular Logo
Recommended size: 400 × 200 px (PNG format)
Best for: Horizontal logo formats.
Select the "logo" type when uploading the image. Logos will be automatically resized and centered within the Survey submission interface. If unchecked, the image will be treated as a banner and stretch across the full survey width.
Pro tip: Use a transparent background to seamlessly integrate with your Survey's theme colors.
Image Guidelines for Email Invitations
Email invitations support header and footer images, giving you additional branding opportunities.
📬 Header Banner (4:1 Aspect Ratio)
Recommended size: 800 × 200 px
Best for: Narrow, clean, horizontal banners that open your email with impact.
Why choose this? Great for shorter emails that benefit from quick visual context.
📬 Header Banner (2:1 Aspect Ratio)
Recommended size: 800 × 400 px
Best for: Emails that allow more vertical space or contain rich visuals.
Why choose this? Ideal if you want to make a strong visual impression.
📬 Footer Image (4:1 Aspect Ratio)
Recommended size: 800 × 200 px
Best for: A closing image or call-to-action banner.
Why choose this? Finishes your email with a strong visual and leaves a lasting impression.
Compare ratios:
Final Tips for Optimal Image Quality
Use high-resolution images to avoid pixelation.
Keep file sizes optimized (under 1 MB) for fast loading.
Maintain brand consistency by using approved logos and visuals from your marketing team.