You can easily access all your reviews arriving your Inbox through the navigation bar on the left side of the screen.
Benefits of the Inbox module
The Inbox in TrustYou simplifies review management, empowering you to efficiently handle incoming feedback. With tools to organize, respond, and manage reviews, it streamlines your workflow and enhances productivity. Whether you're searching for specific feedback, replying seamlessly, or exporting reviews for further analysis, the Inbox provides everything you need to stay on top of your review responses.
Features of the Inbox module
The TrustYou Reviews Inbox includes a variety of features to help you manage reviews effectively:
- Filters and sorting: Use advanced filters, saved filters, and sorting options to organize your reviews with ease.
- Search functionality: Quickly find specific reviews using the robust search options.
- Review details: Access comprehensive content for each review directly within the Inbox.
- Replying tools: Respond efficiently using features like ResponseAI and customizable templates.
- Direct Responses: Easily reply to reviews on Google and Booking.com without leaving the Inbox.
- Moderation options: Delete online reviews or mark survey reviews as inappropriate when necessary.
- Reply via email: Send responses for survey reviews directly via email for added convenience.
- Export reviews: Export reviews for further analysis or sharing with your team.
This suite of features ensures that managing your reviews is both intuitive and powerful, helping you stay connected with your audience while maintaining a streamlined process.