Benefits of the Review Inbox main page
The Review Inbox simplifies managing and responding to reviews by providing a centralized and organized view of all incoming online reviews and TrustYou Surveys. With tools for filtering, sorting, and customizing the display, the Review Inbox ensures efficient navigation and effective management of your feedback.
Overview of the Review Inbox main page
The Review Inbox provides an interface for handling reviews, featuring a range of tools for filtering, sorting, and managing responses. This article outlines the key components and functionalities to help you get the most out of this feature.
Key Components
1. Last update
Displays the date and time (in UTC) of the last successful update that loaded new reviews.
2. Views dropdown
Access your saved views. An Example view "Last 7 days" is provided by default to help you understand this feature.
3. Filter button
Opens a menu with additional filter options. For more details, refer to the Filters section.
4. Search
Allows you to search by review text or author. Additional search functionalities are covered in the Filters section.
5. SummaryAI
SummaryAI in Inbox lets you instantly generate AI-powered summaries of Reviews based on selected filters and keywords—highlighting key pain points, widely appreciated, and noteworthy mentions."
With SummaryAI, Inbox users on the Professional plan can turn filtered Reviews into clear, actionable summaries powered by AI insights. You can learn more about it, here.
Table Options
- Refresh: Updates the table to display the most recent reviews.
- Export all: Exports the current list of reviews. The results can be filtered or refined using specific keywords or the filters.
- Columns: Lets you customize which columns are displayed in the table.
- Density: Adjusts row spacing to compact, standard, or comfortable settings.
- Bulk update: Use checkboxes to select reviews for marking as read/unread or downloading selected reviews in bulk.
Column Options
Each column provides customization options:
- Sort by asc/desc: Sort reviews in ascending or descending order for Score and Date columns.
- Pin to left/right: Pin a specific column to the left or right side of the table for easier viewing.
- Hide column: Remove a column from the table view.
- Manage column: Access additional settings to manage all column configurations.
Columns in the Table
Score
Displays the review rating, color-coded for quick reference:
- Green: 8-10
- Orange: 6-7.9
- Red: 0-5.9
- Grey: No score provided
Author
Displays the name of the review author (if available). For TrustYou Surveys, if no author is provided in the submission section, visit data will be used as a fallback when available.
Review Text
Displays the review text or description. If none is available, "review without text" is shown.
Source
Provides a link to the original review source.
Status
Indicates the current review status:
- Unresponded: No response has been provided.
- Unread: Review has not been opened or is marked unread.
- Read: Review has been opened or marked as read. If you read/open/marked as read a review, then it will be considered marked as read for the entire entity as Inbox is shared among the entire entity.
- Pending Response: A reply was submitted but provider says one already exists — awaiting confirmation
- Marked as responded: A response has been sent, but confirmation from the crawling process is pending.
- Response confirmed: Response is confirmed and visible online.
- Moderated: Survey reviews marked as inappropriate.
Date
Shows the publication date of the review.
Entity
Displays the entity name associated with the review (available only for Enterprise subscriptions).
Additional Settings
- Rows per page: Adjusts the number of reviews visible per page (default is 50).
- Number of reviews: Displays the range of visible reviews based on the applied filters or keyword searches.
By using these tools and settings, you can easily manage reviews, stay organized, and ensure a seamless review management experience.