The Multi KPI Report brings all your key performance metrics together in one place. Instead of jumping between multiple reports, you get a complete view of Reviews, Sentiment, Competitors, Survey, and Goals, all in a single report. Most tables update dynamically based on the filters you apply, so be mindful when changing them as they significantly impact the data displayed.
- Access all your KPIs in one report, no more switching between multiple dashboards.
- Compare performance across month-to-date, year-to-date, and custom date ranges.
- Analyze year-over-year trends and spot growth or decline quickly.
- Evaluate performance at a summary level.
- Break down data by source, language, rating, category, or subcategory for deeper insights.
Understanding the Column Types
Most tables in the Multi KPI Report include columns that show the same KPI across different time windows. Here's what each one means, using RPS as an example.
- RPS: Shows a cumulative value from all available data based on the selected date range. Use this as your baseline for long-term performance.
- RPS MTD (Month-To-Date): Shows the RPS value from the first day of the current calendar month up to today. For example, if today is January 13, 2026, MTD covers January 1 to January 13, 2026. This column is not affected by date filters.
- RPS YTD (Year-To-Date): Shows the RPS value from January 1 of the current year up to today. Using the same example, YTD covers January 1 to January 13, 2026. This column is not affected by date filters.
- RPS Change: Shows the difference in RPS between your selected date range and your comparison date range. For example, selecting Q1 2026 as your date and Q1 2025 as your comparison shows whether performance went up or down between those two periods.
Note: MTD and YTD columns are always calculated based on the current date, regardless of any date filters applied.
Reviews
Filter impact: All filters except Goal name affect the data in this section.
Reviews KPI Table
- RPS
- RPS MTD
- RPS YTD
- RPS change
- Reviews
- Reviews MTD
- Reviews YTD
- Reviews change
- Response Rate
- Response Rate MTD
- Response Rate YTD
- Response Rate change
- Respondable reviews
- Responded reviews
Unresponded reviews
TrustYou Score KPI
Filter impact: All filters except Goal name and Compared date affect this table.
- TrustYou Score
- TrustYou Score change
Reviews KPI Breakdown
Default grouping is Source. You can switch to Language or Rating.
- Source / Language / Rating
- RPS
- RPS MTD
- RPS YTD
- RPS change
- Reviews
- Reviews MTD
- Reviews YTD
- Reviews change
- Response Rate
- Response Rate MTD
- Response Rate YTD
- Response Rate change
- Respondable reviews
- Responded reviews
- Unresponded reviews
Sentiment
Filter impact: All filters except Goal name affect this section.
Default grouping is Category. You can switch to Subcategory. You can't export both groupings at the same time.
Sentiment KPI (Category view)
- Category
- Sentiment Score
- Sentiment Score MTD
- Sentiment Score YTD
- Sentiment Score change
- Mentions
- Positive mentions
- Neutral mentions
- Negative mentions
Sentiment KPI (Subcategory view)
- Subcategory
- Category
- Sentiment Score
- Sentiment Score MTD
- Sentiment Score YTD
- Sentiment Score change
- Mentions
- Positive mentions
- Neutral mentions
- Negative mentions
Competitors
TrustYou Score: Own vs. Competitors
Filter impact: All filters except Goal name and Compared date affect this table.
- Entity
- Ownership
- TrustYou Score
Survey
Filter impact: All filters except Goal name affect this section. Only one Survey can be selected at a time. Use filters to switch between them.
Survey KPI
- Survey
- Overall Score
- Overall Score MTD
- Overall Score YTD
- Overall Score change
- Reviews
- Reviews MTD
- Reviews YTD
- Reviews change
- Response Rate
- Response Rate MTD
- Response Rate YTD
- Response Rate change
Score Question Survey KPI
- Position
- Question
- Score
- Score change
- Reviews
Survey Statistics KPI
Default grouping is Device. You can switch to Channel.
- Device / Channel
- Survey opened
- Survey opened change
- Survey submitted
- Survey submitted change
- Conversion Rate
- Conversion Rate change
Goals
Filter impact: All filters except Comparison date affect this section.
Progress by Goal
- Goal name
- KPI name
- KPI details
- Source
- Start date
- End date
- Current value
- Target value
- Target progress
Available Filters
The following filters are available in the Multi KPI Report. Default values are shown where applicable.
- Selected date: This Year (default)
- Comparison date: Last Year (default)
- Source: All included
- Category: All included
- Subcategory: All included
- Language: All included
- Rating: All included
- Survey: One survey selected by default
- Channel: All included
- Goal name: All included