Since October 2026, Expedia Group shares reviews from all its brands (Expedia, Hotels.com, Wotif, Orbitz, and Travelocity) as one set, and it no longer says which brand the guest booked on. So from October 1, 2026, every Expedia Group review in your account shows under Expedia. Your older reviews stay exactly where they were.
What this means for you
- See all your Expedia Group feedback in one place. New reviews from all five brands land under Expedia.
- Keep your full history. Reviews from before October 1, 2026 stay under their original brand.
- Respond as usual. Your Response Rate stays accurate, including replies to older Hotels.com or Wotif reviews.
- Count on the same total. Your overall Expedia Group review volume doesn't change. Only the brand split does.
What changed
On October 9, 2026, Expedia Group retired the way it used to share reviews brand by brand. Now every brand shows the same combined pool of reviews, with no label for where the guest booked.
If we kept collecting each brand separately, you'd see the same review up to five times, which would inflate your volumes and skew your scores. To keep your data clean, we collect Expedia Group reviews once, through your Expedia listing.
This affects every review provider that collects reviews from more than one Expedia Group brand without a direct connection to Expedia.
How your reviews are split
- Before October 1, 2026: reviews stay under Expedia, Hotels.com, Wotif, Orbitz, or Travelocity, just like before.
- From October 1, 2026: all Expedia Group reviews show under Expedia. Hotels.com, Wotif, Orbitz, and Travelocity don't get new reviews after this date.
This applies across CXP (Inbox, Insights, and Reports) and to the competitors you track.
Reading your numbers over time
Expedia volumes go up from October 1, 2026, because Expedia now carries all five brands. The other brands stop at that date. If you compare Sources month to month or year over year, keep this date in mind.
For example, if a property used to get 20 reviews a month on Expedia and 10 on Hotels.com, you'll now see about 30 a month on Expedia and none on Hotels.com.
Note: We're working on a way to see all Expedia Group reviews together over time, including your past Hotels.com, Wotif, Orbitz, and Travelocity reviews, so year-over-year comparisons stay meaningful. We'll announce it when it's ready.
What new Expedia reviews look like
- Many new Expedia reviews have no title.
- Guests who post anonymously show without a name.
Both come from Expedia, and the review text and score are complete.
Missing Expedia reviews for a property?
We collect Expedia Group reviews through each property's Expedia listing. If a property only has a Hotels.com, Wotif, Orbitz, or Travelocity link set up, it won't get new reviews until we add its Expedia link.
If a property has no new Expedia reviews, contact our support team with the property name. We'll check its Expedia link and add it if needed. You don't need to add anything yourself.