Need help with TrustYou? Our support team is here for you. Here’s how to reach us.
How to reach us
- Support request form: Submit a request. The quickest way to get your request to the right person, especially if you include screenshots or examples.
- Email: Write to us anytime at service@trustyou.com.
- AI chat in CXP: Available 24/7 directly in the platform. It answers common questions right away, and if it can’t solve your issue, it creates a ticket for our support team.
- Help Center: You’re already here. Search for answers to the most common questions, with step-by-step guides and videos.
When we’re working on your requests
Our support team works Monday to Friday, 9:00–17:00 local time, from Singapore (SGT) and Europe (CET and EET). Japanese-speaking customers are additionally supported by our team in Japan, 9:00–17:00 JST.
We typically respond within one business day. Requests sent on weekends or public holidays are picked up on the next working day.
Languages
We offer support in English, German, Japanese, French, Spanish, Portuguese, Mandarin, Bahasa Indonesia, Romanian and Russian.