Surveys overview

Benefits of Surveys

Surveys provide a unique opportunity to gather detailed feedback that goes beyond online reviews. With Surveys, you can ask customized questions to suit your specific insights needs and cover different stages of the customer journey, such as on-site experiences, pre-stay interactions, or food and beverage services. By tailoring questions, you gain deeper insights into customer satisfaction and areas for improvement.

Overview of the Survey Manager

To access the Surveys available in your account, navigate to the Survey Manager tab. Here, you will find a comprehensive overview of all your Surveys, including:

• The number of questionnaires included within each Survey.
• The number of entities assigned to those questionnaires.

By clicking on a specific Survey, you can view detailed information, such as:

• The list of entities linked to that Survey ("By entity" tab).
  • To see how the Survey looks, click on the "Preview" button, this will opened the Survey in a new tab on a preview mode. 
  • To see the distribution channels available for each entity, click on "Distribution".
• The list of questionnaires created for that Survey ("By questionnaire" tab)