Executive (single-entity only)

Overview

The Executive Dashboard offers a centralized view of all essential performance indicators in one place. It serves as a quick snapshot of your overall performance, helping you to identify strengths and improvement areas at a glance. From there, you can dive deeper into specific dashboards for more detailed analysis and insights.

Benefits of the Executive Dashboard

• Holistic Performance View: Instantly understand how your Entity is performing across all key areas.

• Time-Saving: Access critical metrics in a single dashboard without switching between views.

• Informed Decision-Making: Use the metrics as a springboard for deeper analysis and actionable strategies.

Key metrics

Reputation Performance Score (RPS)

Formerly known as Performance Score, RPS is the arithmetic average of review scores for the selected timeframe. All reviews are treated equally, regardless of how recent they are.

Reviews

This represents the total number of reviews collected during the selected timeframe.

Response Rate

The Response Rate measures the percentage of reviews that have been responded to during the selected timeframe. It accounts only for reviews from platforms that allow responses and includes only published responses.

TrustYou Score

The TrustYou Score is calculated using a proprietary algorithm that places more weight on recent reviews. It covers the past 24 months of data, offering a well-rounded view of entity performance, irrespective of the selected timeframe.

Sentiment Score

The Sentiment Score represents the percentage of positive mentions out of the total mentions for a specific category or subcategory. Alongside the Sentiment Score, we display the number of positive, neutral, and negative mentions, as well as the total mentions used for the calculation.

Main categories tracked include Cleanliness, Room, and Service. Use the "Category" filter on the right-hand side to focus on the areas most relevant to you.

CompIndexes

This metric calculates the ratio of the mentioned KPI to the average mentioned KPI of your competitors.

• Value > 1: Your KPI is higher than the competitors' average.
• Value < 1: Your KPI is lower than the competitors' average.

Additional metrics

Impact Score

The Impact Score measures how your RPS would change if all mentions from the top five positive and negative subcategories by mentions were removed from the calculation. Keep in mind that the category filter does not affect the impact score.

Reviews by Segment

Provides a breakdown of Reviews based on:

• Source: The platforms where the Reviews were posted.

• Language: The language in which Reviews were written.

• Rating: Distribution of Reviews from 1 to 5 stars.

Source Score for Top 5 sources

The Source Score is the score published on the source website for an entity on the last day of the selected timeframe. For instance, when viewing data for the last 7 days, the Source Score will reflect the website score from yesterday.