Topics
ATMs
Type: "What"
Description:
Any mention of ATMs (Automatic Teller Machines) around the property that guests can use.
Examples: automated teller machine, self-service atms, cash withdrawal, cash deposit, 24/7 atm
Sectors: Point of Interest
Additional Services
Type: "What"
Description:
Mentions of cases where the property is used for any special services like weddings, company events etc.
Examples: wedding hosting, birthday hosting, hosting business events, additional services, extra services, photographers
Sectors: Accommodation, Food and Beverage, Point of Interest
Air Conditioning
Type: "What"
Description:
Air conditioners and similar devices used to control temperature and their different components like remote.
Examples: air conditioning, heating, ac control, ac thermostat, ventilation
Sectors: Accommodation, Food and Beverage, Point of Interest
Alcoholic Drinks
Type: "What"
Description:
Any form of beverages containing alcohol except for wine which has a separate category.
Examples: vodka, whiskey, rum, tequila, gin, champagne
Sectors: Accommodation, Food and Beverage, Point of Interest
Area & Neighborhood
Type: "What"
Description:
Mentions that describe the local surroundings and generic location of the property.
Examples: location, neighbourhood, area
Sectors: Accommodation, Food and Beverage, Point of Interest
Balcony
Type: "What"
Description:
Balcony and different parts of balcony like its doors, furniture present in the balcony etc.
Examples: balcony area, balcony doors, items in the balcony
Sectors: Accommodation
Bar
Type: "What"
Description:
General mentions of bar and the area of the bar in the property premises. Mentions of nearby bars (not part of the property) should not have this tag.
Examples: bar, bar area, bar setup, bar ambience, pub
Sectors: Accommodation, Point of Interest
Bar Service
Type: "What"
Description:
Phrases containing mentions of service in the bar of the property including bar staff. Should only contain phrases for mentions inside the property premises and not nearby bars.
Examples: bar service, barkeeper, bartender, service at the bar, pub service
Sectors: Accommodation, Food and Beverage
Bathroom
Type: "What"
Description:
Bathroom as a whole and/or different parts of the bathroom.
Examples: bathroom, bath area, tub type and quality, toilet, bathroom sink, wc, bathroom floor
Sectors: Accommodation, Food and Beverage, Point of Interest
Beach
Type: "What"
Description:
Private or easily accessible beaches (part of the property) and different beach amenities. It does not contain any mention of beaches which are not part of the property.
Examples: private beach, beach attached to property, beach amenities, beach umbrella, beach sun beds
Sectors: Accommodation, Point of Interest
Beach Sports
Type: "What"
Description:
Mentions of sports played in a beach within or adjacent to the property.
Examples: beach volleyball, beach biking, beach football
Sectors: Accommodation, Point of Interest
Beauty Treatments
Type: "What"
Description:
If a property has a beauty treatment area or provides beauty treatments then all such mentions should be here.
Examples: therapies, hydrotherapy, pedicure, body scrub, cosmetology
Sectors: Accommodation
Beds
Type: "What"
Description:
Beds and different components of beds like mattresses, pillows, duvet etc.
Examples: bed, linen, bed sheets, bedside items, bedside lamps, pillows, mattress
Sectors: Accommodation
Beef Dishes & Steak
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of beef and steak preparations.
Examples: beef, beef dishes, beef sausages, beef meat, hamburger, beef stew, beef stir-fry, beef tacos, beef curry, beef kebab, roast beef, beef enchiladas, beef teriyaki, steak variety and quality, steak menu, striploin, meat steak, beef steak
Sectors: Accommodation, Food and Beverage
Beers
Type: "What"
Description:
Mentions of beers and similar terms.
Examples: beers, heineken, kozel, fass beer, pilsen
Sectors: Accommodation, Food and Beverage
Beverages
Type: "What"
Description:
Any other beverages which does not fit into the other categories and general mentions like "drinks".
Examples: drinks, beverages
Sectors: Accommodation, Food and Beverage, Point of Interest
Biking
Type: "What"
Description:
Amenities that support cycling for guests
Examples: bicycling, biking, bike rental, bike riding, cycling, rent a bike, ride a bike
Sectors: Accommodation, Point of Interest
Booking & Reservation
Type: "What"
Description:
Related to the general booking process - complexity, online reservations, discounts, up front payment etc.
Examples: booking experience, reservation process, discounts, upgrades
Sectors: Accommodation, Food and Beverage, Point of Interest
Breakfast
Type: "What"
Description:
Mentions of breakfast served/available including breakfast buffets.
Examples: breakfast quality, breakfast variety, breakfast buffet, various types of breakfast food like pancakes, waffles, scrambled eggs, porridge, omelette, cereal, oatmeal, avocado toast, yogurt parfait, breakfast burrito, bagels
Sectors: Accommodation, Food and Beverage, Point of Interest
Building
Type: "What"
Description:
Related to the buildings of the property in particular and different parts of the building like floor, stairs etc.
Examples: hotel building, stairs, hotel levels, facade, basement, rest area, hallway, hall carpets, fire detectors, doors, different types of floors, church, building windows, building architecture
Sectors: Accommodation, Food and Beverage, Point of Interest
Business Facilities
Type: "What"
Description:
Related to availability and quality of different facilities for business events like conference rooms.
Examples: business and conference area, business center room, business facilities, meeting room
Sectors: Accommodation, Point of Interest
Casino
Type: "What"
Description:
Related to a special facility where the property has a casino for their guests.
Examples: casino hotel, casino inn, hotel casino, casino facilities
Sectors: Accommodation, Point of Interest
Changes & Cancellation
Type: "What"
Description:
Related to charges and options available in regards to cancellation and rebooking of hotel rooms.
Examples: cancellation policy, refund policies, offer refund, rebooking vouchers
Sectors: Accommodation, Food and Beverage, Point of Interest
Changing Rooms
Type: "What"
Description:
Any mention of facilities that guests can use to change clothing.
Examples: changing area, changing stalls, cubicles, dressing cubicle, etc.
Sectors: Point of Interest
Childcare
Type: "What"
Description:
Related to mentions where property provides childcare facilities like daycare or a nanny.
Examples: children's club, daycare, nanny, kids club, kids animation, kids entertainment, babysitter
Sectors: Accommodation
Cleaning Staff
Type: "What"
Description:
Related to staff responsible cleaning the property premises and the rooms.
Examples: housekeeping staff, cleaning personnel
Sectors: Accommodation, Food and Beverage, Point of Interest
Cleaning Technology
Type: "What"
Description:
Mentions od diverse technologies used for cleaning the property premises.
Examples: air filter, black light inspection, uv wand, ozone sterilization
Sectors: Accommodation, Food and Beverage, Point of Interest
Cocktails
Type: "What"
Description:
Any mention of specific cocktail related drinks.
Examples: cocktails, mai tai, aperol spritz, bloody mary, whisky sour, margarita, mojito, etc.
Sectors: Food and Beverage
Communication Solutions
Type: "What"
Description:
Diverse technologies for modern digital communication.
Examples: chatbot, live chat, messaging options, online surveys
Sectors: Accommodation, Food and Beverage, Point of Interest
Concierge Service
Type: "What"
Description:
Any mentions of concierge service, their availability and concierge desk should go in here.
Examples: concierge desk, concierge staff
Sectors: Accommodation
Contactless Technologies
Type: "What"
Description:
Technologies that minimize physical touchpoints.
Examples: online or self check-in and check-out, contactless payment, digital keycards, touchless devices, keyless entry and exit, digital menu
Sectors: Accommodation, Food and Beverage, Point of Interest
Desserts & Fruits
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of desserts and fruits.
Examples: desserts, pancakes, mousse, cake, pudding, waffles, chocolate cake, apple pie, ice cream, cheesecake, brownies, tiramisu, panna cotta, lemon tart, cannoli, eclair, fruits, apple, banana, orange, strawberry, pineapple, mango, kiwi, watermelon, grape, peach
Sectors: Accommodation, Food and Beverage
Dinner
Type: "What"
Description:
Mentions of lunch including but not limited to quality, quantity, timings and options.
Examples: dinner, supper, dinner setting, dinner environment
Sectors: Accommodation, Food and Beverage, Point of Interest
Disinfection & Sanitization
Type: "What"
Description:
Mentions of or lack thereof measures that prioritizes disinfection and sanitization to ensure guest safety.
Examples: sanitary conditions or procedures, disinfection, sterilization, sanitization frequency
Sectors: Accommodation, Food and Beverage, Point of Interest
Diving
Type: "What"
Description:
Support for diving and snorkeling activities
Examples: snorkeling, diving, cave diving, reef diving, wrack diving, scuba diving
Sectors: Accommodation, Point of Interest
Eco-Friendly Practices
Type: "What"
Description:
Various measures and resources used to promote sustainable activities in the property.
Examples: eco concept, eco hotel, eco tourism, green hotel, sustainability, eco practices
Sectors: Accommodation, Food and Beverage, Point of Interest
Elevator
Type: "What"
Description:
Presence/absence and quality of elevators to access rooms or different parts of the property.
Examples: elevator, lift, lift doors
Sectors: Accommodation, Food and Beverage, Point of Interest
Energy Efficiency
Type: "What"
Description:
Measures that ensure or promote the ethical use of different types of energy sources.
Examples: energy efficient amenities, charging stations for electric cars, use of solar panels
Sectors: Accommodation, Food and Beverage, Point of Interest
Entertainment
Type: "What"
Description:
Mentions of activities the provide entertainment to guests.
Examples: concerts, music shows, dance performances, theater plays, operas, circus shows, stand-up comedy, magic shows, puppet shows, film screenings, ballets, art exhibitions, festivals, street performances, cabarets, etc.
Sectors: Accommodation, Food and Beverage, Point of Interest
Entrance Area
Type: "What"
Description:
Related to the lobby/hallway which needs to be accessed to enter the property - usually near the reception area.
Examples: entrance area, foyer, front door, lobby area, lounge area
Sectors: Accommodation, Food and Beverage, Point of Interest
Family & Kids Facilities
Type: "What"
Description:
Related to availability of different kids facilities - pools, playgrounds or family friendly rooms with a crib.
Examples: kids facilities, playground, kids pool, children's center, kids activity room, family suite, cribs, family friendly facilities, family room
Sectors: Accommodation, Food and Beverage, Point of Interest
Fish & Seafood
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of fish or other seafood.
Examples: grilled salmon, tuna salad, fish tacos, grilled swordfish, baked cod, shrimp scampi, clam chowder, lobster bisque, crab cakes, seafood paella
Sectors: Accommodation, Food and Beverage
Fitness Area
Type: "What"
Description:
Related to gym, fitness centres and fitness studios present in the property.
Examples: fitness area, gym, gym equipment, workouts, fitness machines
Sectors: Accommodation
Food
Type: "What"
Description:
General mentions of food, their quality and quantity which does not fit into any of the subcategories.
Examples: food, something to eat, dish
Sectors: Accommodation, Food and Beverage, Point of Interest
Food Options For Restricted Diets
Type: "What"
Description:
Food with special restrictions like gluten-free, lactose-free and alternative diets.
Examples: food for lactose intolerance, gluten-free options, options for alternative diets, catering to people with allergies, low-calory diets, allergy or calory cards
Sectors: Accommodation, Food and Beverage
Furniture
Type: "What"
Description:
Different types of furniture available in the room including doors, windows, tables, wardrobes and carpets.
Examples: chairs, tables, desks, carpets, dresser, wardrobe, couch, closet doors
Sectors: Accommodation, Food and Beverage, Point of Interest
Golf
Type: "What"
Description:
Mentions related to the practice of golf in the property.
Examples: golf car rental, golf center, golf course, golfing area, mini golf, mini golf park
Sectors: Accommodation, Point of Interest
Grounds
Type: "What"
Description:
Related to any lawns, gardens or parks available inside the property premises.
Examples: grounds, garden, lawns, fountain, paved paths, small parks
Sectors: Accommodation, Food and Beverage, Point of Interest
Guided Tours & Tour Guide
Type: "What"
Description:
Whenever a tour guide or guided tours are provided.
Examples: tour guide, guided tours, tour offers
Sectors: Accommodation, Point of Interest
Health Measures
Type: "What"
Description:
Measures to protect the health of guests and employees
Examples: health guidelines and safety practices, temperature checks, vaccination checks, testing at the hotel, covid tests checking, on call doctor, hotel doctors, medical service, medical center, doctors on premises, nurse, staff wearing ppe, staff follows social distancing, staff adheres to safety rules, staff complies the health measures
Sectors: Accommodation, Food and Beverage, Point of Interest
Hiking
Type: "What"
Description:
Any mention of activities related to hiking.
Examples: day hiking, backpacking, thru-hiking, section hiking, alpine hiking, urban hiking, desert hiking, coastal hiking, winter hiking, night hiking
Sectors: Point of Interest
Hot Beverages
Type: "What"
Description:
Non-alcoholic beverages which are usually hot in nature like tea and coffee.
Examples: hot chocolate, matcha, kakao
Sectors: Accommodation, Food and Beverage
Indoor Recreation
Type: "What"
Description:
Any mention of recreational activities that can be carried out indoors which guests can avail of.
Examples: board games, escape rooms, pottery classes, painting sessions, cooking classes, wine tasting, virtual reality experiences, karaoke, billiards, darts, model building workshops, candle making, bead crafting, meditation classes, reading clubs, musical instrument lessons, photography workshops, magic tricks classes, puzzle solving events
Sectors: Point of Interest
Information Centre
Type: "What"
Description:
Any mention of facilities/services that provide information to guests.
Examples: information brochures, maps and guides, visitor services
Sectors: Point of Interest
Kitchenette
Type: "What"
Description:
Cooking facilities in the room included but not limited to utensils, oven, microwave oven and other devices.
Examples: public kitchen, cooking utensils, cooker, ice machine, kitchen appliances, kitchenette unit, microwave, kitchen fridge
Sectors: Accommodation
Lamb Dishes
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of lamb/goat preparations.
Examples: lamb stew, grilled lamb chops, goat curry, roasted lamb leg, lamb biryani, goat kebab, lamb gyro, braised goat shanks, lamb kofta, goat stew.
Sectors: Accommodation, Food and Beverage
Laundry Service
Type: "What"
Description:
Related to staff and services that take care of laundry needs of the guests.
Examples: laundry service, washing service, laundry staff, ironing service
Sectors: Accommodation
Lockers & Luggage Storage
Type: "What"
Description:
Facilities where guests can store luggage and similar items.
Examples: luggage room, luggage storage, left luggage service, locker room
Sectors: Accommodation, Point of Interest
Loyalty Program
Type: "What"
Description:
Related to hotel, restaurant, or attraction offering loyalty program, their benefits, upgrade options and charges.
Examples: loyalty program, reward points, vip program
Sectors: Accommodation, Food and Beverage, Point of Interest
Lunch
Type: "What"
Description:
Mentions of lunch including but not limited to quality, quantity, timings and options.
Examples: lunch, lunch courses, lunch offer, lunch environment
Sectors: Accommodation, Food and Beverage, Point of Interest
Management
Type: "What"
Description:
This should contain mentions of managers in the hotel, restaurant etc. or hosts responsible for running the hotel.
Examples: management, owners, hosts, administration staff, executive officers, innkeepers
Sectors: Accommodation, Food and Beverage, Point of Interest
Massage Treatments
Type: "What"
Description:
If a property has a massage area or provides massage services then all such mentions should be here.
Examples: massage, aroma massage, body massage, back massage, foot massage, massage room
Sectors: Accommodation
Meat
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of meat preparations. Beef, pork, lamb, venison and poultry are covered in specific categories and should not be here.
Examples: availability and quality of meat and meat dishes
Sectors: Accommodation, Food and Beverage
Menu
Type: "What"
Description:
Menu available in the restaurant including different options like a la carte and varieties.
Examples: menu, menu variety, a la carte, buffet, food selection on the menu
Sectors: Accommodation, Food and Beverage
Minibar
Type: "What"
Description:
The minibar present in the room where usually certain beverages are available from consumption - paid of free.
Examples: fridge, freezer, minibar
Sectors: Accommodation
Non-Alcoholic Drinks
Type: "What"
Description:
Any form of beverages which do not contain alcoholic and usually not hot in nature - like juice.
Examples: non-alcoholic drinks, soda, juice, lemonade, smoothie, milkshake, water, mocktail
Sectors: Accommodation, Food and Beverage, Point of Interest
Other Activities
Type: "What"
Description:
Mentions of any other form of recreation or activities that doesn't fall into another recreation related aspect
Examples: __
Sectors: Accommodation, Food and Beverage, Point of Interest
Other Facilities
Type: "What"
Description:
Mentions of any additional facilities/areas which guests could benefit of make use of.
Examples: facilities, amenities
Sectors: Accommodation, Food and Beverage, Point of Interest
Other Sporting Activities
Type: "What"
Description:
any other sporting activities not covered by existing aspects
Examples: workout, bowling, etc.
Sectors: Accommodation, Point of Interest
Other Staff
Type: "What"
Description:
Any mention of other specific staffs/personnel not already covered by another term in the glossary
Examples: __
Sectors: Accommodation, Food and Beverage, Point of Interest
Other Technology Solutions
Type: "What"
Description:
Mentions of technological solutions use in hospitality properties.
Examples: innovative technologies, high tech, cutting edge technology, etc.
Sectors: Accommodation, Food and Beverage, Point of Interest
Outdoor Recreation
Type: "What"
Description:
Mentions of activities that are usually carried out in outdoors settings.
Examples: bird watching, nature walks, star gazing, botanical garden tours, kite flying, photography tours, geocaching, picnic, metal detecting, archery, disc golf, campfire storytelling, fruit picking, horseback trail rides, sunset watching
Sectors: Accommodation, Point of Interest
Overall Experience
Type: "What"
Description:
Expressions about the general experience of users, without specifics.
Examples: mentions like "it was good", "great experience", "terrible feeling" etc. where the entity is not defined in the phrase
Sectors: Accommodation, Food and Beverage, Point of Interest
Parking
Type: "What"
Description:
Related to the parking spaces within the property premises or street parking areas near the property.
Examples: parking spots, parking lot, parking space, car park, garage
Sectors: Accommodation, Food and Beverage, Point of Interest
Pasta & Noodles
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of pasta and/or any form of noodles.
Examples: spaghetti carbonara, penne arrabbiata, fettuccine alfredo, lasagna, macaroni and cheese, gnocchi, ramen, udon stir-fry, pad thai, noodles, asian noodles, soba, udon
Sectors: Accommodation, Food and Beverage
Payment Methods
Type: "What"
Description:
Any mention of different forms of payment methods which guests can use such as credit card, debit card, cash, bank transfer, mobile wallet, cryptocurrency, check, money order, PayPal, direct deposit, etc.
Examples: __
Sectors: Food and Beverage, Point of Interest
Pizza
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of pizzas.
Examples: pizza, margherita pizza, pepperoni pizza, hawaiian pizza, veggie supreme pizza, barbecue chicken pizza, pesto and tomato pizza, white pizza, buffalo chicken pizza, mushroom and spinach pizza, four cheese pizza
Sectors: Accommodation, Food and Beverage
Pool
Type: "What"
Description:
Any mention of pool (and its vicinity) in the property premises which does not fit into the other subcategories.
Examples: pool, outdoor pool, indoor pool, rooftop pool
Sectors: Accommodation, Food and Beverage, Point of Interest
Pool & Beach Service
Type: "What"
Description:
Phrases containing mentions of service in the pool and beach area of the hotel including pool and beach staff.
Examples: pool service, beach service, pool boy, service at the beach
Sectors: Accommodation
Pork Dishes
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of pork preparations.
Examples: pulled pork sandwich, pork tenderloin with apples, pork stir-fry, pork carnitas, pork chops with gravy, pork and cabbage dumplings, sweet and sour pork, pork schnitzel, pork belly tacos, pork and pineapple skewers
Sectors: Accommodation, Food and Beverage
Poultry Dishes
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of chicken preparations.
Examples: roast chicken, grilled turkey burgers, chicken alfredo, fried chicken, turkey meatballs, teriyaki chicken, duck a l'orange, chicken curry, roasted cornish game hen, lemon herb turkey breast
Sectors: Accommodation, Food and Beverage
Private Rooms
Type: "What"
Description:
Any mention of private rooms for dining or events, for instance in restaurants.
Examples: private dining, reserved section, VIP booth, secluded space, enclosed alcove, event room, cocktail suite, tasting chamber
Sectors: Food and Beverage
Public Health
Type: "What"
Description:
Examples: __
Sectors: Accommodation, Food and Beverage, Point of Interest
Reception
Type: "What"
Description:
Anything that talks about reception including check in and check out processes and the reception staff.
Examples: reception or front desk team, check-in, check-out process, upgrading rooms, changes to the room
Sectors: Accommodation, Food and Beverage, Point of Interest
Recommendations
Type: "What"
Description:
Any mention of situations where staff provide recommendation to guests. Example terms: accommodation recommendations, regional highlights, travel tips, local cuisine recommendations, etc.
Examples: __
Sectors: Food and Beverage, Point of Interest
Recreation Staff
Type: "What"
Description:
Any mention of staff providing additional recreational activities which are usually not a general hotel task.
Examples: animation team / staff, event coordination staff, extracurricular activities, games and sports staff, animator
Sectors: Accommodation, Food and Beverage, Point of Interest
Restaurant
Type: "What"
Description:
General mentions of restaurant and the area of the restaurant in the hotel premises. Mentions of nearby restaurants (not part of the property) are not be included in this topic.
Examples: restaurant, restaurant area, restaurant setup, restaurant ambience, food area, dining area, cafeteria, breakfast area, breakfast lounge, brekfast buffet area, breakfast zone
Sectors: Accommodation, Point of Interest
Restaurant Crockery
Type: "What"
Description:
Mentions of utensils and crockeries used in the restaurant to cook, hold or serve food.
Examples: restaurant utensils, plates, cups, glasses, cutlery
Sectors: Accommodation, Food and Beverage
Restaurant Service
Type: "What"
Description:
Phrases containing mentions of service in the restaurant or restaurant of the hotel or attraction including restaurant staff. Should only contain phrases for mentions inside the property premises and not nearby restaurants.
Examples: restaurant service, waiter, waitress, chef
Sectors: Accommodation
Room
Type: "What"
Description:
General mention of room or any aspect of the room which does not fit into any of its subcategories.
Examples: room, hotel room, room size, room quality, room design, room cleanliness, room maintenance
Sectors: Accommodation
Room Amenities
Type: "What"
Description:
Different amenities provided in the room including towels, bathing products, personal locker etc.
Examples: bathing products, towels and robes in the room, coffee machine or kettle, hairdryer, in-room safe, trash bin
Sectors: Accommodation
Room Service
Type: "What"
Description:
Related to availability and quality of room service and also the staff responsible for the room service.
Examples: room service, food delivery, breakfast room delivery
Sectors: Accommodation
Salads
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of salads.
Examples: caesar salad, greek salad, garden salad, cobb salad, caprese salad, fruit salad, spinach salad, waldorf salad, quinoa salad, tuna salad.
Sectors: Accommodation, Food and Beverage
Sauna
Type: "What"
Description:
If a hotel has a sauna or provides sauna service then all mentions related to them should be here.
Examples: sauna types, steam bath, vapor bath, temperature in the sauna
Sectors: Accommodation
Service & Staff
Type: "What"
Description:
Mentions describing the behaviour and availability of personnel and services in the property
Examples: staff, personnel, service
Sectors: Accommodation, Food and Beverage, Point of Interest
Shared Facilities
Type: "What"
Description:
Related to common facilities available in the public areas of the hotel usually accessible to all the guests.
Examples: common facilities, common workspace, vending machines, public garbage bins, coffee machine in common areas
Sectors: Accommodation, Point of Interest
Shopping
Type: "What"
Description:
Facilities for shopping.
Examples: shopping facilities, shopping centre, shops, malls, supermarkets around, groceries nearby
Sectors: Accommodation, Point of Interest
Shower
Type: "What"
Description:
Shower in the bathroom used for bathing and also related concepts like water pressure, water temperature etc.
Examples: shower, water pressure in shower, water temperature in shower, shower head, shower faucet
Sectors: Accommodation, Point of Interest
Shuttle Service
Type: "What"
Description:
If the hotel provides a shuttle service for pickup and dropoffs, the mentions of such should be here.
Examples: shuttle bus service, shuttle from property, transfer service
Sectors: Accommodation, Point of Interest
Side Dishes
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of side dishes, sauces and breads.
Examples: side dishes, sauces, bread, cheese, herbs, rice, potatoes, lentils, quinoa, mashed potatoes, garlic bread, coleslaw, roasted vegetables, french fries, cornbread, garlic mashed cauliflower, onion rings, sautรฉed mushrooms
Sectors: Accommodation, Food and Beverage
Sightseeing
Type: "What"
Description:
Sightseeing activities.
Examples: sightseeing, attractions, main tourist spots
Sectors: Accommodation, Point of Interest
Ski Storage
Type: "What"
Description:
Mentions of facilities for storing skis and winter sports equipment.
Examples: ski storage, ski cellar, ski equipment storage room
Sectors: Accommodation, Point of Interest
Smoking Area
Type: "What"
Description:
If a hotel has a dedicated smoking zone for the guests to use, all such mentions should be here.
Examples: smoking area, smoking room
Sectors: Accommodation, Food and Beverage, Point of Interest
Snacks
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of snack food.
Examples: popcorn, pretzels, trail mix, potato chips, granola bar, cheese sticks, rice cakes, veggie chips, mixed nuts, french fries, sweet potato fries, snacks, sandwich, hot dog, tacos, falafel, chips
Sectors: Accommodation, Food and Beverage
Soups
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of soups.
Examples: soup and stew varieties, chicken noodle soup, tomato soup, minestrone soup, clam chowder, butternut squash soup, lentil soup, miso soup, potato leek soup, gazpacho, broccoli cheddar soup
Sectors: Accommodation, Food and Beverage
Sushi
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of sushi or similar food.
Examples: nigiri sushi, sashimi, maki roll, temaki hand roll, rainbow roll, spicy tuna roll, dragon roll, california roll, eel roll, cucumber roll
Sectors: Accommodation, Food and Beverage
Sustainable Sourcing
Type: "What"
Description:
Practices of ethical procurement of resources.
Examples: use of locally sourced products, farm to table products, home made products
Sectors: Accommodation, Food and Beverage, Point of Interest
TV
Type: "What"
Description:
Television and entertainment systems related to television like cable connection, channels and Netflix.
Examples: tv, television, satellite, channels available, cable tv, type of tv (flat, plasma), hdtv, tv remote
Sectors: Accommodation
Takeaway
Type: "What"
Description:
Mentions of packed meals which are usually taken but not eaten in the restaurant/hotel.
Examples: takeout-meals, lunchbox, packed breakfast, grab and go lunch
Sectors: Accommodation, Food and Beverage
Tennis
Type: "What"
Description:
Services related to the practice of tennis.
Examples: outdoor tennis court, tennis, tennis court, tennis lessons and teachers, tennis site and the game of tennis in general
Sectors: Accommodation, Point of Interest
Terrace
Type: "What"
Description:
If a hotel has a rooftop, terrace or a patio that can be accessed by guests, then such mentions should be here.
Examples: terrace, hotel patio, rooftop, terrace, veranda
Sectors: Accommodation, Food and Beverage, Point of Interest
Valet Service
Type: "What"
Description:
If the hotel provides valet for parking or a form of butler service, those phrases should be here.
Examples: butler service, valet service, valet parking
Sectors: Accommodation, Food and Beverage
Vegan
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of vegan dishes.
Examples: vegan, vegan-friendly, plant-based, not vegan friendly, not vegan
Sectors: Accommodation, Food and Beverage
Vegetarian
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of vegetarian dishes.
Examples: vegetarian, veggie, veg, vegetarian-friendly, not vegetarian, not friendly for vegetarians
Sectors: Accommodation, Food and Beverage
Venison Dishes
Type: "What"
Description:
Any mention of quality (taste), quantity and availability of different types of dishes made from deer, elk or similar.
Examples: venison dishes, bison, elk, deer, frog, rabbit, wild boar, venison stew, grilled venison steak, venison sausage, venison chili, venison burger, venison roast, venison jerky, venison loin with berries, venison curry, venison kebab.
Sectors: Accommodation, Food and Beverage
Waste Reduction
Type: "What"
Description:
Measures to promote the reduction of waste generation.
Examples: use of plastic cups, bottles, bags, cutlery, and use of recycled materials, eco-friendly management of waste
Sectors: Accommodation, Food and Beverage, Point of Interest
Water Conservation
Type: "What"
Description:
Measures that promote the ethical utilization of water.
Examples: water saving measures, water waste
Sectors: Accommodation, Food and Beverage, Point of Interest
Water Park
Type: "What"
Description:
Related to a special facility where the hotel has a waterpark within the premises for their guests.
Examples: water park hotel, water park resort, water slides, aquapark
Sectors: Accommodation, Point of Interest
Water Recreation
Type: "What"
Description:
Any mention of recreational activities carried on or around water bodies. It does not comprise sporting activities.
Examples: whale watching tours, sunset cruises, ditions, floating water parks, boating, cruise tour, boat tour
Sectors: Accommodation, Point of Interest
Water Sports
Type: "What"
Description:
Diverse sports that are practiced in open waters such as sea or lakes.
Examples: kayaking, windsurfing, jetski, water ski, rafting, paragliding, regata, wake surfing, speed boating, surfing
Sectors: Accommodation, Point of Interest
Wellness & Relaxation
Type: "What"
Description:
Diverse sports that are practiced in open waters such as sea or lakes.
Examples: wellness facilities, spa center, relaxation facility, wellness & beauty
Sectors: Accommodation, Point of Interest
Wellness Staff
Type: "What"
Description:
Related to hotel staff working in the wellness areas like spa, sauna and beauty treatment centres.
Examples: wellness staff, massage staff, therapists, gym trainers, sauna team, cosmethologist
Sectors: Accommodation, Point of Interest
WiFi
Type: "What"
Description:
Mentions of the quality or availability of internet connection in the property.
Examples: wifi, internet, wlan, cable internet, mobile signal
Sectors: Accommodation, Food and Beverage, Point of Interest
Wines
Type: "What"
Description:
Different forms of wines (red, white, rose, champagne) and drinks made with wine.
Examples: wines, red wine, white wine, rosรฉ
Sectors: Accommodation, Food and Beverage
Winter Sports
Type: "What"
Description:
Diverse winter sports which the property provides services on or supports.
Examples: bobsleigh, sleds, snow shoeing, snow tubing, skiing, snowboarding, snow-mobiling
Sectors: Accommodation, Point of Interest
Yoga
Type: "What"
Description:
Any mention of yoga related activities available to guests
Examples: yoga, yoga classes, yoga lessons, outdoor yoga, etc.
Sectors: Point of Interest
Accessibility
Type: "How"
Description:
Related to any facilities or features that the hotel has to assist differently abled guests.
Examples: disabled friendly, wheelchair accessible, handicap-adapted, handicap inaccessible, wheel-chair-unfriendly, disability unfriendly
Sectors: Accommodation, Food and Beverage, Point of Interest
Accessibility By Car
Type: "How"
Description:
Phrases mentioning if the hotel is accessible by car through a proper street or close to the highway.
Examples: accessibility by car, closeness to highway, motorway or main street, taxi rank, car sharing, hotel car, hotel taxi
Sectors: Accommodation, Food and Beverage, Point of Interest
Ambience
Type: "How"
Description:
General feeling about the atmosphere/ambience of the hotel which doesn't fit into any of the other subcategories.
Examples: ambient, atmospheric, lively, great ambience, particular vibe
Sectors: Accommodation, Food and Beverage, Point of Interest
Availability
Type: "How"
Description:
Quality that represents the availability or presence of diverse amenities or services.
Examples: available, unavailable, missing, closed
Sectors: Accommodation, Food and Beverage, Point of Interest
Cleanliness
Type: "How"
Description:
Points to the state of cleanliness related to related aspects.
Examples: clean, hygienic, neat, vacuum cleaned, good smell, dirty, smokey, moldy, dingy, messy, unaired, bad smell, smelly, stains
Sectors: Accommodation, Food and Beverage, Point of Interest
Comfort
Type: "How"
Description:
Includes mentions of the quality of comfort of premises and amenities.
Examples: comfortable, cozy, relaxing, uncomfortable, unpleasant
Sectors: Accommodation, Food and Beverage, Point of Interest
Couple Friendly
Type: "How"
Description:
Points to how suitable to couples the facilities and amenities in the property are.
Examples: intimate, romantic, good for couples
Sectors: Accommodation, Food and Beverage, Point of Interest
Design
Type: "How"
Description:
Mentions describing the design or visual quality of facilities and amenities.
Examples: beautiful, well-designed, stylish, fancy, chic, old-style, classical, ugly, poorly designed, badly decorated, poorly appointed, unaesthetic
Sectors: Accommodation, Food and Beverage, Point of Interest
Distance To Airport
Type: "How"
Description:
Mentions of airports being close to the hotel or easily reachable from the hotel.
Examples: nearby airports, access to airport, distance to the airport
Sectors: Accommodation, Food and Beverage, Point of Interest
Distance To Beach
Type: "How"
Description:
Mentions of the hotel being near/far away from a public beach and also whether it is easy/difficult to reach. This does not include private beaches or beaches where the property itself provides access should not be contained here.
Examples: nearby beach, close to seaside, access to beach and seaside
Sectors: Accommodation, Food and Beverage, Point of Interest
Distance To Business Sites
Type: "How"
Description:
Mentions of business facilities centres, convention centres and other similar places near the hotel. If the property itself has a business/convention centre, they are not included here.
Examples: trade fair centers, convention centres, business districts
Sectors: Accommodation, Food and Beverage, Point of Interest
Distance To City Centre
Type: "How"
Description:
How far or near the hotel is to the city centre or town and if that can be accessed easily.
Examples: city centre, town, access to the city centre
Sectors: Accommodation, Food and Beverage, Point of Interest
Distance To Public Transport
Type: "How"
Description:
Mentions of different public transport options like trains/buses/subways/trams near or far from the hotel.
Examples: bus station, buses, train station, trains, tram, metro, underground
Sectors: Accommodation, Food and Beverage, Point of Interest
Family Friendly
Type: "How"
Description:
Captures comments on how well the property welcomes and accommodates families or guests with children, providing amenities and services for their comfort.
Examples: kid-friendly, suitable for all ages, family-oriented, child-appropriate, family-suited, all-ages, family-approved, family-welcoming, family-safe
Sectors: Accommodation, Food and Beverage, Point of Interest
Friendliness & Professionalism
Type: "How"
Description:
Mentions of how well or badly the property fares in friendliness and professionalism of their staff and facilities.
Examples: friendly, welcoming, helpful, kind, professional, competent, efficiently working, structured, unfriendly, brusque, haughty, aggressive, unprofessional, incompetent, rude
Sectors: Accommodation, Food and Beverage, Point of Interest
General
Type: "How"
Description:
Opinions of generic perceptions of how well or bad the facilities and services in the property are.
Examples: good, nice, recommended, good quality, ideal, tasty, inedible, delicious, bad, terrible, disappointing, low standard, ok, normal, acceptable
Sectors: Accommodation, Food and Beverage, Point of Interest
LGBTQ+ Friendly
Type: "How"
Description:
Captures comments on how well the property welcomes and accommodates diversity in gender orientation regarding the service provided by the property.
Examples: inclusive, queer-friendly, lgbtq+-inclusive, queer-welcoming, gay-friendly, lesbian-friendly
Sectors: Accommodation, Food and Beverage, Point of Interest
Maintenance
Type: "How"
Description:
Mentions of the status of upkeep of the property.
Examples: functioning, work fine, in good condition, well equipped, well maintained, broken, clogged, worn, in poor condition, new, modern, up to date, contemporary, very old, outdated, getting on in years, aged, dated, renovated
Sectors: Accommodation, Food and Beverage, Point of Interest
Noise
Type: "How"
Description:
Often comprises mentions of how quiet or disrupted by unwanted sounds the property is.
Examples: quiet, calm, soundproof, noisy, loud
Sectors: Accommodation, Food and Beverage, Point of Interest
Others
Type: "How"
Description:
This topic encloses qualities related to the property that are not included in any other topic describing a quality.
Examples: anything that doesn't fit into other qualities
Sectors: Accommodation, Food and Beverage, Point of Interest
Pet Friendly
Type: "How"
Description:
Captures comments on how well the property welcomes and accommodates guests with pets, providing amenities and services for their comfort.
Examples: animal-friendly, pet-welcoming, pet-compatible, pet-inclusive, animal-welcoming, pet-tolerant, dog-friendly, cat-friendly, pet-approved, animal-accepting
Sectors: Accommodation, Food and Beverage, Point of Interest
Portion Size
Type: "How"
Description:
Mentions describing how generous or minimal food portions are perceived.
Examples: portion size, food quantity, dish size, huge portion, small plate, expected bigger portion
Sectors: Accommodation, Food and Beverage, Point of Interest
Price
Type: "How"
Description:
Mentions related to the cost of services and amenities.
Examples: cheap, inexpensive, affordable, free, no cost, complementary, expensive, high, overpriced, included
Sectors: Accommodation, Food and Beverage, Point of Interest
Restaurants & Bars Nearby
Type: "How"
Description:
Quality and availability of restaurants and bars in the vicinity of the hotel. Restaurants and bars present inside the property premises are not included here.
Examples: nearby restaurants, bars, clubs, nightlife in the city in and around the hotel
Sectors: Accommodation
Safety & Security
Type: "How"
Description:
Comments on measures that ensure guests well-being.
Examples: general safety, protection, safeguard, assurance, peace of mind, security measures
Sectors: Accommodation, Food and Beverage, Point of Interest
Size
Type: "How"
Description:
Mentions commenting on the physical dimensions or capacity of accommodations, venues, or facilities.
Examples: large, spacious, huge, small, mini, narrow
Sectors: Accommodation, Food and Beverage, Point of Interest
Smell
Type: "How"
Description:
Mentions commenting on the smell or odour of a place.
Examples: smelly, musky, odorous, stinking
Sectors: Accommodation, Food and Beverage, Point of Interest
Solo Travellers Friendly
Type: "How"
Description:
Captures comments on how well the property welcomes and accommodates guests travelling solo.
Examples: solo-friendly, single-traveler-welcoming, solo-orientated, individual-traveler-friendly, lone-traveler-suited, single-guest-inclusive, solo-adventurer-friendly
Sectors: Accommodation, Food and Beverage, Point of Interest
Speed
Type: "How"
Description:
Comments on the speed of service.
Examples: fast, quick, slow, timely
Sectors: Accommodation, Food and Beverage, Point of Interest
Temperature
Type: "How"
Description:
Mentions that describe the state of the weather as perceived by guests.
Examples: warm, hot, tropical, boiling, scorching, cool, chilly, brisk, frosty
Sectors: Accommodation, Food and Beverage, Point of Interest
Value For Money
Type: "How"
Description:
Comments on how guests perceive the quality of services and amenities at a reasonable cost.
Examples: expensive but worth the money, great value, expensive but also not worth the money, poor value, value for money
Sectors: Accommodation, Food and Beverage, Point of Interest
Variety
Type: "How"
Description:
Mentions on how varied and diverse are services, facilities, and amenities.
Examples: variety, diverse, wide range of, huge selection of, lot of choices, few options, poor selection of, minimal choices
Sectors: Accommodation, Food and Beverage, Point of Interest
View
Type: "How"
Description:
Mentions on how guests perceive the beauty of the view related to or from different facilities in the property.
Examples: scenic, picturesque, great view from, ugly view, no view
Sectors: Accommodation, Food and Beverage, Point of Interest
Weather
Type: "How"
Description:
Captures comments related to the state of the weather, in particular for attractions.
Examples: climate, meteorological conditions, atmospheric conditions, temperature, forecast, conditions, atmosphere, skies, elements, barometric conditions
Sectors: Accommodation, Food and Beverage, Point of Interest