Goals for Enterprise and Single Entity Users

Goal Overview

The Goals Dashboard is designed to help both Enterprise and Single Entity users easily manage and track their goals. In both the Enterprise and Single Entity dashboards, goals are defined based on specific KPIs, such as performance score, response rate, and more. These goals are assigned to individual entities—either single or multiple—which contribute to an overarching organization-wide goal. Each entity has its own target value, and the dashboard provides a comprehensive view of how each entity is performing against its target. It tracks whether the target has been achieved and offers comparisons across different KPIs, enabling users to easily monitor goal progress and identify areas for improvement.

Goals Dashboard - "Enterprise Users"

Overview

The Enterprise Goals Dashboard in CXP is designed to give Accor’s Enterprise users the ability to track and manage goals across multiple entities. The dashboard helps visualize the progress of goals linked to KPIs and target values specific to each entity. Users can track the performance of both open and closed goals efficiently through interactive widgets and filters.

The dashboard is divided into two main sections:

• • Open Goals (ongoing goals with end date in the future)
  • Closed Goals (goals with end date in the past)
    Users can easily toggle between these sections to monitor goal progress.

Open Goals Section

• • Target progress summary Widget: Shows the total count of open goals, along with the number of "targets within goals" displayed as a separate figure.
  • Target Progress by KPI Widget: A bar chart that compares entities meeting their targets versus those falling below target for each KPI (e.g., response rate, sentiment score, etc.). The chart should enable users to view the KPI comparison, with the bars updating in real-time based on the data. 
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• Overview Table Widget:
  • • Progress by Goals: Shows progress for each goal, along with the related entities and their targets.
    • Progress by Entities: Shows progress for each entity, along with the related goals and target achievements. 

• New Toggle for Two Views:
  • View 1 "Progress by Goal & Segment": This table will organize the data according to the goal and segment selected by the user (e.g., brand, city, country), along with the related goal information.
  • View 2 "Progress by Segment & Goa": This table will group the information based on the segment chosen by the user and the related goal with the targets.

Closed Goals Section

• • Entities with Closed Goals Widget: Shows the total count of closed goals, along with the number of "targets within goals" displayed as a separate figure.
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  • Target achievement by KPI Widget: A bar graph comparing achieved vs. non-achieved targets for each KPI.
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  • Overview Table Widget:
    • Achievement by goals: This table organizes the data by goals, associated entities, and their respective statuses and targets.
    • Achievement by entities: This table organizes the data by entities related goals and targets.
    • New Toggle for Two Views:

      • View 1 "Achievement by goal & segment": When the user clicks on "View 1," a table is displayed that arranges data by goals and their related segments, including the achievement status.

      • View 2  "Achievement by segment & goal": When the user clicks on "View 2," a table is shown that organizes data by goals and the relevant segment, along with the achievement status.

Filters
Filters are available in both the Open Goals and Closed Goals sections for refining data:

• Goal name
• Goal type
• KPI name
• Entity
• Brand
• Country
• City
• Region, DOP, Hotel code, Management type

Goal Status

• • Open: Goal is in progress.
  • Closed: Goal's timeline has ended

Target Status

• Achieved / Not Achieved: Based on whether the target was met within the goal’s date range.

Goals Dashboard - "Single Entity"

Overview

The Goals Dashboard for Single Entity Users enables easy tracking and management of your goals. It provides a real-time view of both open and closed goals, showing whether your targets are being met.

The dashboard is divided into two main sections:

• • Open Goals (ongoing goals with end date in the future)
  • Closed Goals (goals with end date in the past)
    Users can easily toggle between these sections to monitor goal progress.

Open Goals Section

The Open Goals section shows the progress of ongoing goals.

• Open Goals Summary Widget:
  A donut chart shows the proportion of goals on target vs. below target.

• Target progress by KPI Widget:
  A bar graph compares each goal's current value to its target for KPIs like Response Rate and Sentiment Score.

• Target progress by goal Widget:
  Displays detailed information for each goal, including:

  • Goal name, KPI, source, dates, goal type, current value, target values, and remaining days.

Closed Goals Section

The Closed Goals section tracks completed goals.

• Target achievement by KPI Widget:
  A bar graph comparing achieved vs. non-achieved targets for each KPI.

• Target achievement Summary Widget:
  A donut chart shows the proportion of achieved vs. non-achieved targets.

  

• Target achievement by goal Widget:

  Displays details for each closed goal, including the following information:

  • Goal name, KPI, source, dates, goal type, closing value, target values, achievement percentage.

Filters
Filters are available in both the Open Goals and Closed Goals sections for refining data:

• Goal Name (Default: Include all)
• Goal Type (Default: Include all)
• KPI Name (Default: Include all)
• Status (Default: Closed)

Goal Status

• • Open: Goal is in progress.
  • Closed: Goal's timeline has ended

Target Status

• Achieved / Not Achieved: Based on whether the target was met within the goal’s date range.

Performance Score Rebranding to Review Performance Score (RPS)

The term Performance Score is being rebranded to Review Performance Score (RPS) within the Goals dashboard. This change reflects our commitment to providing more transparent, accurate, and actionable insights for tracking performance. By renaming the metric, we aim to emphasize the focus on reviews and feedback, aligning it more closely with how performance is assessed within the platform.